Shanen M.

Shanen N. is a seasoned professional in the hospitality industry, currently serving as a Reservations Supervisor at Dusit Thani Hotels and Resorts in Davao since July 2022. With a solid background in reservation management, she efficiently handles 60–80+ reservations daily, ensuring high accuracy and guest satisfaction. Her expertise extends to processing booking modifications and cancellations, while maintaining seamless communication with both clients and cross-functional teams. Shanen's strategic approach includes monitoring room availability to optimize occupancy and executing upselling techniques to boost revenue. Additionally, she has experience as a Virtual Assistant, proficient in using Sabre, Oracle, and PMS systems, further demonstrating her strong organizational skills and ability to manage multiple systems. Shanen holds a Bachelor of Science in Tourism Management from Davao del Norte State College, specializing in hospitality operations and reservations management.