Sharmaine P.

Sharmaine P., an accomplished Customer Service Representative based in Quezon City, Philippines, brings over four years of experience in the BPO industry, notably with Datamatics. With a proven track record in providing exceptional customer support, she excels in managing both inbound and outbound calls, as well as in Email Support and Case Management. Sharmaine has effectively handled appointment scheduling, documented customer interactions, and resolved various customer concerns. Her career also includes a role as a Warehouse Assistant at Star Appliances Center, where she was responsible for receiving and organizing inventory. Sharmaine holds a Bachelor of Science in Criminology and is proficient in using CRM Systems, Data Entry, and Microsoft Office, complementing her strong problem-solving and time management skills.