Sheena M.
Senior Administrative and Customer Support Specialist
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About
Sheena S. is a seasoned Virtual Assistant with a concentrated focus on Customer Support, bolstered by eight years of experience in the automotive sales industry and three years in hotel front office operations. At Toyota Camarines Sur, Inc., she excelled as a Marketing Professional, where she adeptly managed daily administrative tasks, client scheduling, and sales documentation, establishing strong client relationships via phone, chat, and video calls. She was recognized as one of the Top Marketing Sales Professional In the year 2025. Her tenure as a Front Office Supervisor at Villa Caceres Hotel highlighted her expertise in supervising front desk operations, staff scheduling, and team training while delivering top-notch customer service. Sheena holds a Bachelor of Science in Tourism Management from Ateneo de Naga University. Proficient in Canva for graphic design, Microsoft Office, and customer relationship management tools like Salesforce, she is transitioning smoothly into the remote work arena as a Virtual Assistant, utilizing her skills in administrative and virtual support.
Why hire me
You should hire me because I bring strong experience in customer service, coordination, sales support, and handling multiple priorities in fast-paced environments. With 8 years in automotive sales and 3 years in hotel front office operations, I’m used to communicating with different types of clients, managing requests, coordinating schedules, and solving problems quickly. I’m dependable, organized, a fast learner, and comfortable working independently. I also understand that in a scheduler or on-call role, being responsive, accurate, and reliable is very important. I’m ready to bring my experience and strong work ethic into a remote team and learn the systems needed to perform the role well.
Experience
MARKETING PROFESSIONAL
Toyota Camarines Sur, Inc · 2019 — 2026Managed daily administrative tasks, client scheduling, and sales documentation. Developed strong client relationships through communication channels including phone, chat, and video calls. Produced engaging social media content and marketing graphics utilizing Canva and CapCut.FRONT OFFICE SUPERVISOR
Villa Caceres Hotel · 2016 — 2019Oversaw daily front desk operations, including staff scheduling and team training. Handled reservations, check-ins, and maintained administrative records while addressing guest concerns. Collaborated with various hotel departments to ensure excellent customer service.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementAteneo de Naga University · 2014 — 2016
- High SchoolNaga College Foundation · 2006 — 2010
Photos
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