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Shelly G. — Senior Virtual Assistant Operations Manager from Philippines

Shelly G.

Senior Virtual Assistant Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

I am an experienced Virtual Assistant and Operations Professional specializing in executive support, project management, hiring, and team building. With a strong corporate background, I transitioned into freelancing in 2021 and have successfully thrived in the remote work space for the past four years.


Since then, I have built and managed a team of 11 high-performing virtual assistants from the ground up—developing efficient SOPs, streamlining workflows, and cultivating a collaborative, results-driven culture. This leadership experience allows me to adapt quickly to fast-paced environments, manage complex operations, and ensure consistent execution across teams.


My work spans executive and administrative support, project coordination, hiring and onboarding, and team management. I’m known for being highly accountable, resourceful, and proactive, with a strong focus on keeping operations organized, systems optimized, and teams aligned.


I also have experience researching land for potential development projects using Regrid, LandGlide, and various county websites. I take pride in keeping things running smoothly—whether it’s organizing data, improving processes, or ensuring teams have the tools and clarity they need to succeed.


Tools & Platforms:

Airtable, Pipedrive, JustCall, Asana, Slack, PandaDoc, Calendly, Notion, ClickUp, GoHighLevel (including funnel and automation setup).


Whether you’re a startup founder or an established business owner, you can rely on me to manage critical behind-the-scenes operations with excellence and consistency. If you’re looking for a detail-oriented, adaptable, and results-driven operations partner,let’s connect!

Experience

  • Assistant Manager

    Okada Manila · 2017 — 2022
    Oversaw daily operations while managing multi-outlet hotel teams in a luxury resort environment. Led pre-opening activities for several F&B outlets, which included staffing, training, and setting up processes. Developed service guidelines and SOPs to maintain high standards of service and ensure operational readiness. Collaborated with culinary, finance, and HR teams to meet guest satisfaction and profitability objectives.
  • VA Admin Chief of Staff / Head of Admin Operations & Process Excellence

    K2 Renew LLC (USA) · 2021 — Present
    Developed and led a remote VA team, managing recruitment, onboarding, and performance assessment. Established and executed SOPs and process frameworks to enhance efficiency and minimize errors. Initiated training programs focused on role clarity and skill development, ensuring consistent output quality. Fostered a positive work environment, promoting accountability and increasing team engagement.
  • Outlet Supervisor

    Crimson Hotel · 2012 — 2017
    Directed daily F&B operations and guided frontline teams to deliver outstanding guest service. Contributed significantly to the pre-opening and introduction of new hotel restaurant outlets, assisting in both concept execution and team establishment. Facilitated staff training and set consistent service benchmarks throughout all outlets. Worked closely with management to identify and rectify operational issues, enhancing the overall customer experience.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    University of Perpetual Help System Laguna · — — 2012