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Shenyrone K. — Mid-Level Fulfillment Engagement Specialist from Philippines

Shenyrone K.

Mid-Level Fulfillment Engagement Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Shenyrone K. is a seasoned professional with a robust background in recruitment, product management, and customer service across various industries. She most recently served as a Fulfilment Engagement Specialist at Varsity Tutors, where she was integral in managing tutor onboarding and engagement operations for a major US-based online education platform. Her expertise includes conducting candidate assessments and maintaining digital inventory systems for institutional partnerships. Previously, as an Executive Recruiter at Slate Professional Resources, Inc., Shenyrone adeptly managed full-cycle recruitment and collaborated with hiring managers to develop strategic hiring solutions. At Concentrix Philippines, she excelled as a Team Leader, overseeing a team supporting UK-based clients in a high-volume BPO environment. Notable certifications include a Professional Diploma in Agile Product Management and a Lean Six Sigma Black Belt, underscoring her dedication to continuous professional development. Her technical proficiency spans Google Workspace, Microsoft Office Suite, ATS Platforms, and CRM Systems, enhancing her operational capabilities in dynamic business settings.

Experience

  • Fulfilment Engagement Specialist

    Varsity Tutors, a Nerdy Company · 2023 — 2026
    Supported the full process of onboarding and engaging tutors for a large US-based online education platform while ensuring a positive candidate experience through various support channels. Conducted screening and qualification assessments, managed tutor assignment, and maintained digital inventory systems. Performed compliance audits and collaborated with cross-functional teams to enhance operational accuracy.
  • Executive Recruiter

    Slate Professional Resources, Inc. · 2022 — 2023
    Oversaw full-cycle recruitment for multiple industries, partnering with hiring managers to define workforce needs and create hiring strategies. Sourced and assessed candidates through various channels, facilitated interviews, and prepared job descriptions and screening frameworks to boost hiring quality.
  • Team Leader

    Concentrix Philippines| Centris, Quezon Ave · 2018 — 2022
    Directed a team of customer service professionals in a fast-paced BPO environment for UK clients. Handled performance management, conducted coaching sessions, and implemented plans for performance improvement while serving as an escalation point for complex issues and facilitating team engagement activities.
  • Executive Secretary/ Executive Assistant

    Oral Arts Dental Lab| Salmabad, Bahrain · 2015 — 2017
    Delivered high-level administrative and operational support to the CEO, managing calendars, communications, and confidential records. Coordinated the preparation of business reports and assisted in decision-making through research and data analysis.
  • Customer Service Representative

    Expert Global Solutions| Cubao, Quezon City · 2013 — 2015
    Provided customer support through various communication channels, effectively addressing inquiries and issues while upholding service quality standards and customer satisfaction.

Skills & Expertise

Education

  • Business Administration Major in Marketing
    Mapua Malayan Digital College
  • Computer hardware and servicing
    Samson College of Science &Technology

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