Sherra M.
Mid-Level Operations & Automation Specialist
Open to offersNew to PlatformAbout
Sherramae U. is a skilled Operations & Automation Specialist with a focus on CRM systems and business process optimization. Operating out of the Philippines, she provides remote support to US-based service businesses through expert CRM architecture and workflow automation using platforms like GoHighLevel. She efficiently transforms business operations, leading to a reduction in manual workload by 30–50% and facilitating scalable, automated systems that bolster business growth. Her expertise extends to developing end-to-end business infrastructure, including lead capture, pipeline management, client onboarding, and reporting dashboards. Sherramae has demonstrated proficiency in AI workflow integration, enhancing productivity through tools like Claude AI and ChatGPT. With a proven track record in leading the design and deployment of client onboarding systems and automated sales tracking dashboards, she ensures consistent delivery and operational efficiency. Additionally, her work in website management and project coordination further underscores her ability to seamlessly integrate technology with practical business solutions.
Experience
Freelance HR Assistant
LCD Cleaning Services LLC · 2025 — 2025Assisted various clients with HR tasks, including coordinating interviews and screening resumes as well as facilitating onboarding processes. Managed employee records while ensuring confidentiality regarding sensitive information. Contributed to the creation of company policies and facilitated staff communications along with documentation for employee relations. Organized HR files and updated internal procedures to ensure compliance with labor regulations. Provided support with payroll tracking, attendance management, and responding to employee inquiries.Operations & Automation Specialist
All Solutions Consulting · 2023 — PresentArchitected comprehensive CRM systems in GoHighLevel for multiple clients, establishing custom pipelines and automation workflows that minimized manual follow-up time. Designed and implemented scalable client onboarding processes and SOP frameworks to enhance consistency and efficiency. Generated automated dashboards for sales tracking and recurring revenue within Google Sheets, providing real-time insights into pipeline performance. Enhanced internal operations with structured automation for scheduling and client communication, allowing business owners to focus on generating revenue. Developed targeted email automation campaigns to boost client engagement and prevent potential leads from being overlooked. Managed contractor payroll workflows using Square Payroll, ensuring timely and accurate processing with reduced manual workload. Identified and addressed operational bottlenecks through automation solutions, consistently lowering repetitive administrative tasks.Freelance Operations & Automation Specialist
Independent Clients (US-Based Businesses) · 2022 — PresentCreated and fine-tuned GoHighLevel CRM setups for service-oriented businesses, focusing on pipeline structuring and automation to enhance lead conversion rates. Designed workflows for lead nurturing and follow-up automation, ensuring sustained engagement without manual effort. Built and maintained Wix websites prioritizing lead capture and clear structure, aiding clients' visibility and supporting back-end automation. Integrated AI-powered workflows using Claude AI and ChatGPT for tasks like meeting summaries and content drafting, significantly enhancing team productivity. Produced detailed SOP documentation and operational systems, empowering small business owners to delegate tasks and scale their operations.HR Assistant
MWork Auto Body ShopSupported administrative functions related to HR, which included coordinating recruitment and employee onboarding processes. Maintained confidential employee records and ensured secure handling of personnel information. Assisted in payroll processing and attendance tracking, while facilitating internal communication among staff.