Shinny G.

Shinny G., a dedicated Customer Service Representative with a decade of experience in the call center industry, has established a strong reputation in the fields of technical support, billings, sales, and health insurance. Her expertise is built upon a successful background in resolving escalated customer queries, particularly in Back of House operations, and her role as a Subject Matter Expert (SME) positions her as an asset in addressing complex customer issues. With roles at Teletech Bacolod, she has enhanced patient satisfaction by handling healthcare inquiries, managing claims, and coordinating appointments. Additionally, she has contributed to OpenLoop Health as a Patient Support Specialist, showcasing her proficiency in healthcare billing, HIPAA compliance, and appointment scheduling. Shinny also brings technical prowess from her tenure at Teletech Telstra Bacolod, where she provided timely technical support and facilitated new software rollouts. Her formal education in Computer Science and Tourism Management complements her professional journey, adding a robust foundation to her skillset.