Silvia H.

Silvia H. is a seasoned administrative and customer support professional with over 11 years of experience in banking operations at PT Bank Mandiri (Persero) Tbk, where she excelled as a Credit Administrator and Operational Support professional. Silvia managed high-volume administrative processes and provided operational support across 11 branches, specializing in credit administration, regulatory compliance, and document verification. She played a key role in a credit restructuring program for over 700 customers during the COVID-19 pandemic, demonstrating her proficiency in Microsoft Office and core banking systems. Her experience extends to a Freelance English Tutor role, where she manages structured online classes for various learners. Silvia also contributed as a Freelance AI Project Lead at Globose Technology Solutions Ltd, where she coordinated AI data collection projects, leveraging her skills in project management and communication. Her educational foundation in Economic Development from Jember University underpins her analytical abilities and her adaptable approach to complex operational challenges.