Sophia M.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformLanguages
English
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About
Sophia M., a meticulous Virtual Assistant, excels in workflow automation, funnel creation, and cross-functional administrative support. She bridges operational precision with creative execution by integrating project management and quality assurance. Her expertise lies in streamlining workflows, managing complex CRM pipelines, and optimizing technical marketing processes, aiding businesses in achieving scalable growth and structural reliability. Sophia's technical capabilities encompass a wide range, including CRM and automation tools like GoHighLevel and HubSpot, AI technologies such as ChatGPT, and project management tools like Atlassian and Google Workspace. She has played pivotal roles across various projects, from designing high-converting sales funnels and engaging graphics, to managing social media strategies and quality assurance processes. Her comprehensive experience ensures operational excellence and client satisfaction in diverse sectors including telecommunications, healthcare, and education.
Experience
Social Media Manager
Dr. Indika Gunaratne · 2024 — 2026Executed strategies to increase engagement and establish brand authority. Handled the upload and organization of Zoom sessions on the Dubb platform. Created Standard Operating Procedures (SOPs) for standardized workflows. Managed digital file organization and cloud drive for team access. Ensured technical execution during Zoom livestream events.Personal Assistant to the Operations Manager
Isabella's Homes Inc. · 2024 — 2025Served as the primary strategic partner to the Operations Manager by managing schedules and filtering communications to enable efficient workflows. Directed the Human Resources and Administrative teams to maintain operational flow. Coordinated with cross-functional departments to track action items and deadlines. Assisted the HR department with paperwork and onboarding for clients and applicants. Maintained organized records for audit readiness of residential properties. Handled travel arrangements and resource purchasing. Processed invoices and monitored expenses to support budget tracking.Quality Assurance Coordinator
Virtual Staff 365 · 2025 — 2025Maintained a schedule aligned with Australian business hours to provide operational support. Evaluated the performance of virtual assistants for quality assurance, compliance, and process adherence. Monitored productivity and accuracy through screenshots and work reports. Conducted audits and provided feedback to enhance service delivery. Worked with operations to improve processes and automate reporting. Prepared QA reports to track performance trends.Project and Audit Specialist
LegalSoft Solutions · 2024 — 2024Defined project scope, objectives, and timelines while assessing resource requirements. Supervised quality control measures to ensure virtual assistants met standards. Conducted reviews and monitored timekeeping records to implement feedback and resolve issues. Identified opportunities for workflow improvements and automation to enhance efficiency. Developed structured projects for ongoing QA process improvement.Technical and Sales Support
Ibex Global · 2023 — 2024Navigated complex CRM systems for tracking customer interactions and managing sales pipelines. Provided technical troubleshooting for clients, offering step-by-step resolution guidance. Streamlined support workflows by categorizing ticket requests for improved response times. Maintained precise customer data and processed sales orders to ensure effective service delivery.Sales Specialist
Afni Philippines Inc. · 2023 — 2023Assisted customers across multiple channels to resolve issues and enhance satisfaction. Achieved sales targets by guiding leads through the sales funnel to identify solutions. Updated CRM and customer records for precise data tracking. Resolved customer concerns through effective communication and solutions. Followed up with previous clients to nurture relationships and encourage repeat business.Faculty Member
STI College · 2022 — 2023Instructed students by simplifying complex lessons with relatable examples. Mentored students during their capstone projects and thesis completion. Maintained classroom organization and ensured accuracy in grading and record-keeping. Updated learning materials to provide a relevant curriculum. Collaborated on school events and workshops to enhance campus engagement.Customer Service Specialist
Concentrix Philippines · 2021 — 2022Managed inbound inquiries for a specialized healthcare account while adhering to compliance protocols, including HIPAA. Processed sensitive patient data and insurance claims through automated health records systems. Guided clients through internal processes, optimizing support workflows to reduce handling time. Collaborated with departments to resolve escalations and ensure efficient service delivery.Funnel & Automation Virtual Assistant
Independent ClientArchitected and built high-converting sales funnels and automated workflows utilizing GoHighLevel, Zapier, Kit, Stan, and Skool to enhance the customer journey. Managed social media presence by scheduling content, engaging with the community, and tracking performance across various platforms. Edited video content with CapCut to enhance audience growth. Designed graphics and digital marketing assets with Canva to ensure brand consistency.
Skills & Expertise
Quality AssuranceISA (Inside Sales Agent)Data AnalysisCRM ManagementVirtual AssistantYouTube Specialist
Education
- Bachelor of Science in Tourism ManagementSTI College Novaliches · 2018 — 2022
- Humanities and Social SciencesSTI College Novaliches · 2016 — 2018
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