Sreelakshmi S.

Provided care and support by adhering to organizational standards and best practices. Ensured a sterile and safe environment by following health, safety, and hygiene regulations. Managed equipment and materials to guarantee efficient use and organized storage. Maintained compliance with company procedures and industry guidelines to ensure operational safety. Collaborated with team members to achieve service goals in a fast-paced setting. Applied attention to detail to tasks to ensure quality and accuracy. Coordinated task synchronization with colleagues to enhance productivity and reduce turnaround times. Assisted with daily operational tasks to facilitate smooth service delivery.

Served as the primary support for Salesforce users, managing daily issues and access requests while documenting complex problems. Oversaw ticket management and prioritization using Jira to ensure adherence to SLAs. Maintained the configuration of Salesforce across Sales Cloud, which included fields, page layouts, record types, validation rules, and picklists. Managed user access through profiles, roles, and permission sets for secure system usage. Developed reports, dashboards, and list views to aid sales and operations teams in data decision-making. Conducted data imports, exports, and mass updates leveraging Data Loader and Excel, emphasizing data hygiene and integrity. Enhanced automation processes with Flow Builder and Process Builder to improve efficiency. Collected stakeholder requirements, defined acceptance criteria, and produced scalable Salesforce solutions. Facilitated user onboarding and training sessions while developing documentation to support platform adoption. Engaged in UAT, release readiness, and post-release validation activities to secure successful deployments using Copado. Actively contributed to process improvement by identifying gaps and proposing enhancements to minimize manual tasks.