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Sridhar R. — Senior System Engineer from Czechia

Sridhar R.

Senior System Engineer

Czechia 1-2 years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Sridhar R. is a Senior System Engineer with over 7 years of comprehensive experience in software support, system engineering, and technical operations within global enterprises. He has a proven track record of troubleshooting complex applications, API integrations, and network systems, focusing on reliability, automation, and customer success. At Plex Systems in Prague, he excelled as a Senior Technical Specialist, where he led initiatives that enhanced customer satisfaction and streamlined global team training. Previously, as a System Support Engineer at SAP Concur, Sridhar effectively managed system issues, ensuring SLA adherence and optimizing workflows. His tenure at DHL Express saw him lead IT infrastructure management efforts across Europe, driving improvements in investigation workflows and network incident reductions. Sridhar's proficiency in tools such as ERP, JIRA, SQL, and languages like Windows, macOS, and Linux, coupled with his strong capabilities in networking with TCP/IP and JavaScript, underpin his ability to deliver exceptional service and drive process enhancements.

Experience

  • Senior Technical Specialist

    Plex Systems · 2021 — 2022
    Supported REST, HTTP, SOAP, and IoT applications across iOS, Android, and Windows platforms. Delivered product and troubleshooting training to global teams and customers, while enhancing customer satisfaction through identifying root causes and implementing sustainable process improvements.

  • Technical Specialist

    Plex Systems · 2020 — 2021
    Provided end-to-end technical support along with system configuration for enterprise software. Resolved API and SQL performance issues, and published support articles and bulletins to promote proactive issue prevention.

  • System Support Engineer

    SAP Concur · 2019 — 2020
    Diagnosed and resolved system issues, ensuring adherence to SLAs and client satisfaction. Configured and supported Concur workflows, reports, and automation features while working collaboratively with R&D teams on escalations and product enhancements.

  • Senior IT Analyst

    DHL Express · 2017 — 2019
    Managed IT infrastructure, mobile devices, and security compliance for European operations. Led initiatives focused on improving investigation workflows and minimizing network incidents.

Skills & Expertise

CRMWordPress DeveloperAccount ManagementIT and NetworkingBubble Developer

Education

  • Bachelor of Computer Science
    Osmania University · 2008 — 2011