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Stephanie F. — Mid-Level Front Office Professional from Philippines

Stephanie F.

Mid-Level Front Office Professional

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Stephanie F. is a dedicated Front Office Professional with over three years of experience in the hospitality industry, specifically in hotel and resort operations. Currently serving as a Receptionist at K1 Wellness and Beauty Spa in Manila, she excels at client communication, managing appointments, and ensuring a welcoming atmosphere. Previously, she contributed as a Front Desk Staff at Guangdong Hotel in Pasay City, handling room reservations and assisting guests with efficiency and professionalism. Her leadership skills were honed as a Front Office Associate - Team Leader at Kahel Resort, where she supervised staff and maintained high-quality customer service. Additionally, as an Executive Secretary at T8 Construction Inc., she effectively managed executive schedules and communications. Stephanie holds a Bachelor of Science in Agribusiness Management from Don Mariano Marcos Memorial State University. She is well-versed in multitasking, computer literacy, and proficient in English, Filipino, and basic Mandarin, backed by certifications in housekeeping and tour guiding.

Experience

  • Receptionist

    K1 Wellness and Beauty Spa · 2026 — Present
    Greeted clients in a warm and professional manner while managing appointments and reservations. Handled phone calls, messages, and inquiries about spa services.
  • Front Desk Staff

    GUANGDONG HOTEL · 2025 — 2025
    Assisted guests during check-in and check-out procedures, while addressing their reservations, cancellations, and inquiries. Promptly responded to guest concerns over the phone.
  • Executive Secretary

    T8 CONSTRUCTION INC. · 2025 — 2025
    Coordinated the schedules, meetings, and appointments of executives. Prepared reports and official documents, while handling emails and internal communications.
  • Front Office Associate – Team Leader

    KAHEL RESORT · 2022 — 2024
    Oversaw front office staff and ensured operational efficiency. Assisted guests through the reservation process, check-in, and check-out. Addressed guest complaints to maintain quality customer service.

Skills & Expertise

Education

  • Bachelor of Science in Agribusiness Management
    Don Mariano Marcos Memorial State University · 2018 — 2022
  • Technical Vocational Livelihood – Tourism
    San Juan Senior High School · 2016 — 2018
  • With Honor
    Sto. Rosario National High School · 2012 — 2016
  • With Honor
    Sto. Rosario Elementary School · 2006 — 2012

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