Suhas D.
Senior AI and Six Sigma Strategist
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Suhas D. is a seasoned Operations & Business Excellence Leader with over two decades of experience driving transformation in BPO, Insurance, EdTech, and startup environments. Currently serving as a Six Sigma Analytics & AI Strategist at Learnerra Learning LLP, he is pioneering the deployment of AI-powered workflows, utilizing tools such as ChatGPT and Claude AI for automation in content development and personalized coaching. Suhas has led impactful projects, including a business process automation at HDFC Life Insurance that significantly enhanced operational efficiency. His role involved developing customer-centric service models that improved their Net Promoter Score. As Head of Operations at FindURClass and Elevate K-12, he directed strategic initiatives that boosted operational efficiency and expanded market reach. His expertise in Data Analytics & Statistics, certified mastery as a Six Sigma Master Black Belt, and prowess in tools like Power BI and Tableau have been instrumental in delivering measurable improvements in business processes, all underpinned by solid quality and compliance frameworks.
Experience
Six Sigma Analytics & AI Strategist
Learnerra Learning LLP · 2017 — PresentImplemented AI-powered workflows utilizing Claude AI, Claude Cowork, ChatGPT, and Gemini to enhance content development and coaching delivery. Established and operated a solo learning and consulting practice providing online courses and personalized coaching in Data Analytics tools, Six Sigma methodologies, and Stock Market/Trading. Developed training programs in Operations Management, Leadership, Quality Management, Lean/Six Sigma, Business Excellence, and Data Analytics for professionals globally. Mentored over 250,000 students and professionals across 150+ countries via platforms like Udemy, Teachable, and Skillshare. Created a comprehensive course portfolio in Operations, Quality Management, Data Analytics, Productivity, and Business Excellence; established SOPs and quality standards for content and learner support. Managed all aspects of the practice, including curriculum design, coaching frameworks, platform coordination, and continuous improvement.Senior Manager – Business and Service Excellence
HDFC Life Insurance · 2016 — 2017Led a business process automation initiative that significantly reduced manual workload and processing time. Created customer-focused service models, enhancing the Net Promoter Score (NPS). Directed process transformation projects by employing Six Sigma and Lean methodologies to improve efficiency across various functions, including Strategic Change, Outsourcing, Sales, and IT. Oversaw a multi-million-dollar PMO portfolio, managing projects through the entire lifecycle and achieving timely delivery within budget parameters. Provided detailed status reporting and risk tracking to central PMO and senior stakeholders, facilitating early risk identification. Trained and mentored over 50 managers and employees in Six Sigma, Lean, and Kaizen methodologies to bolster process improvement across the organization.Head of Operations
FindURClass · 2015 — 2016Conducted enterprise process analysis to identify areas for improvement and executed data-driven process re-engineering to enhance operational efficiency. Managed SEO-driven content and digital marketing strategies to boost online visibility and user engagement.Head of Operations
Elevate K-12 · 2014 — 2015Oversaw a cross-functional team responsible for the academic course delivery to international schools in the U.S. Collaborated with school leaders to improve academic performance and increase student engagement. Developed scalable training programs for teachers, enhancing teaching efficiency. Facilitated strategic business growth by securing partnerships with over 20 educational institutions. Enhanced curriculum quality and metrics related to student performance while reducing administrative burdens.Team Manager – Operations
Tech Mahindra Business Services · 2009 — 2014Refined dialler management strategies through performance data analysis, resulting in increased agent productivity and customer conversion rates. Assessed CSAT and NPS trends from quality audit data, leading investigations into issues impacting service metrics such as AHT, FCR, and call volumes. Managed a large operations team providing international BPO services across multiple support channels. Initiated new revenue-generating programs, contributing to substantial annual sales growth. Created and implemented risk mitigation and fraud-control measures, enhancing compliance and reducing process errors. Elevated CSAT scores significantly while decreasing staff attrition through targeted training and engagement initiatives.Assistant Manager – Operations
Sitel India Pvt Ltd · 2003 — 2009Monitored and drove key performance metrics such as AHT, FCR, NPS, and Sales Revenue to align with business and client objectives. Identified and removed barriers affecting accuracy and quality; represented the unit in leadership meetings. Supervised daily operations for a team encompassing agents, Team Managers, and Quality Analysts to ensure adherence to service level agreements. Executed process improvement projects focused on workflow optimization and operational efficiency. Managed end-to-end transition and go-live projects, ensuring alignment with industry-best methodologies.
Skills & Expertise
Education
- Bachelor of Engineering (B.E.) in Information TechnologyVidyalankar Institute of Technology · 1999 — 2003