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Sunshine C. — Mid-Level Virtual Support Specialist from Philippines

Sunshine C.

Mid-Level Virtual Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Sunshine Claire T. is a dependable and adaptable virtual support professional adept in appointment setting, lead generation, and customer service. She possesses a proven record of efficiency across the real estate, cleaning services, and financial industries. Her proficiency extends to CRM systems and various communication tools, enabling her to enhance customer relations and streamline administrative processes. As an Appointment Setter and Admin Support for a financial advisor, she managed client records and follow-ups using Go High Level. At Crystal Clean Services LLC, she excelled in handling customer inquiries, quotes, and bookings via Booking Koala and OpenPhone. In her role with PPF Realty, she supported sales through cold calling campaigns. Her background with Teleperformance Philippines included customer assistance for Expedia, emphasizing booking management and travel inquiries. Sunshine Claire efficiently utilizes platforms like Salesforce, Zoho, Podio, Asana, Slack, and Zoom to deliver high-quality virtual support.

Experience

  • Appointment Setter / Admin Support

    Financial Advisor · 2024 — 2025
    Scheduled and confirmed appointments for clients and prospects. Provided administrative and CRM support utilizing Go High Level. Maintained client records and managed follow-up communications.
  • Customer Service & Sales Support

    Crystal Clean Services LLC · 2023 — 2024
    Addressed customer inquiries and managed bookings through Booking Koala and OpenPhone. Handled quotes, scheduling, and follow-up communications for cleaning services. Delivered friendly service to enhance client retention.
  • Customer Service Specialist

    Focus Direct Inc. · 2018 — 2021
    Offered customer support across sales, billing, and retention. Assisted clients with technical and account-related inquiries.
  • Customer Support (Expedia Account)

    Teleperformance Philippines · 2016 — 2017
    Supported customers with bookings, modifications, and travel-related inquiries. Ensured high-quality service for Expedia clients. Conducted outbound calls, SMS campaigns, and lead generation using CallTools, Podio, and Zoho. Qualified leads, scheduled appointments, and maintained CRM data accuracy while providing administrative and sales support to real estate clients.
  • Real Estate Cold Calling Virtual Support

    PPF Realty
    Provided cold calling support for real estate, effectively engaging prospects and generating leads.