sylvana B.
Senior Operations and Administration Executive
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Sylvana B., a seasoned Senior Operations, Administration & Organizational Management Executive, brings over 20 years of leadership to the education and corporate sectors. Based in Beirut, Lebanon, she currently heads a 15-member department at one of the nation's largest educational institutions, overseeing more than USD 20M in annual activity, impacting over 4,000 students and 550 employees. Her diverse expertise encompasses digital transformation, financial operations, and crisis management. Sylvana has a history of successfully guiding organizations through Lebanon's economic and security challenges. At Collège Notre-Dame de Jamhour, she leads initiatives in digital invoicing and major projects like the photovoltaic energy project. Previously, at Dolmen Developments, she managed HR functions and contributed to ISO 9001:2008 implementation. Her earlier career includes senior production roles in the advertising industry, managing high-budget projects across MENA, North Africa, and Europe. Sylvana holds an Executive MBA from the Lebanese American University.
Experience
Director of Economic Services / Head of Administration, Finance & Operations
COLLÈGE NOTRE-DAME DE JAMHOUR · 2022 — PresentOversee a 15-person team within a significant educational institution. Engage as an executive liaison with parents, families, and stakeholders to address requests and financial matters. Supervise financial and administrative operations related to various institutional functions. Drive digital transformation efforts, enhancing invoicing and billing processes. Lead projects involving facility enhancements and vendor management. Manage employee-related administrative tasks and contribute to crisis management efforts during economic and national instabilities.Administrative Operations Specialist
COLLÈGE NOTRE-DAME DE JAMHOUR · 2018 — 2022Facilitated administrative and operational tasks encompassing recruitment and tuition administration. Coordinated applicant engagements and managed insurance processes for employees. Conducted tuition processing and system updates, establishing operational expertise. Participated in digital transformation by aiding the transition to online administrative services. Collaborated with leadership on crisis management initiatives during economic challenges and security issues.Human Resources Manager
DOLMEN DEVELOPMENTS · 2015 — 2018Directed the HR function, crafting and applying policies while ensuring consistent HR practices. Managed the complete employee lifecycle from planning to onboarding and relations. Coordinated payroll with the finance department to ensure accurate processing and confidentiality. Assisted in implementing ISO 9001:2008 for enhanced operational quality.Producer
INTAJ FILM PRODUCTION · 2007 — 2013Managed commercial productions with high budgets across the MENA region and Europe. Built production teams and coordinated various personnel for specific projects. Oversaw on-site operations during regional and international shoots, ensuring adherence to quality and timelines. Developed production quotations and balanced creative and budgetary needs. Handled production logistics and resolved issues throughout the process.Senior Producer
GREY WORLDWIDE · 2003 — 2006Oversaw major advertising campaigns for Procter & Gamble across MENA. Translated creative concepts into actionable production plans and coordinated efforts among clients, creative teams, and suppliers. Managed financial aspects including budgets and quotations while ensuring adherence to deadlines.Production Manager / Producer
THE TALKIES / VIP FILMS · 2002 — 2003Managed the production of commercial and advertising projects from inception to delivery. Coordinated with directors, crews, suppliers, and clients, ensuring operational efficiency and quality. Prepared budgets, negotiated with suppliers, and reported progress to senior management.
Skills & Expertise
Education
- Executive MBALebanese American University (LAU)
- Bachelor of SciencesLebanese American University (LAU)
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