Syra M.

Reviewed and organized a high volume of legislative records while maintaining data accuracy and ensuring standardized formatting. Administered updates to over 100 records and tracking entries for completeness and timely processing. Managed the scheduling of various meetings, hearings, and consultations while creating well-structured documentation. Consolidated information to produce official documentation and reports, carefully reviewing submitted documents for inconsistencies prior to final processing.

Authored and formatted various official documents, agendas, notices, and reports using Microsoft Office and Google Workspace. Oversaw the integrity and completeness of digital filing systems and committee records. Compiled data from diverse sources into structured reports while upholding accuracy and standardized formatting. Facilitated follow-up communications and document exchanges between offices and stakeholders for timely processing.

Provided comprehensive support through data entry, document processing, and records management, while coordinating office documentation. Assisted in preparing reports and official correspondence crucial for office operations. Enhanced communication flows between internal departments and external parties. Maintained organized databases, ensuring veracity of records to support operational workflows.

Managed customer retention for SiriusXM services, addressing account inquiries, billing issues, subscription changes, service activation, and cancellation requests. Offered tailored solutions to enhance customer satisfaction and retain accounts.

Delivered customer and technical support for AT&T services, assisting clients with account management, billing queries, internet, phone, and service-related issues. Troubleshot basic technical problems, documented customer interactions, and ensured effective communication to maintain customer satisfaction.