Terrell B.
Mid-Level Retail Operations Supervisor
Open to offersNew to PlatformAbout
Terrell B. is an accomplished Retail and Operations Leader with over five years of experience in high-volume and specialty retail environments, based in New York, USA. Known for his supervision and development of effective teams, Terrell has consistently driven sales growth and enhanced customer loyalty. At CBD Krotom in Bronx, NY, he achieved a 25% increase in units-per-transaction within three months and transformed first-time visitors into loyal customers. At The Travel Agency, he managed $100,000+ daily transactions, maintaining precision in cash handling and inventory management. Terrell also contributed to an impressive 16% lift in item checkout with strategic product positioning. His expertise extends to CRM systems, visual merchandising, and KPI tracking, while his proficiency in Microsoft Excel, Word, and PowerPoint aids in operational management. Holding a Bachelor's degree in Information Technology from the New York City College of Technology, Terrell is equipped with a strong foundation in tech-driven retail strategies.
Experience
Sales Floor Coordinator
Creative Capital Solutions · 2026 — PresentConducted client outreach to generate new business opportunities and enhance the sales pipeline. Managed appointment scheduling and follow-ups to facilitate closing processes. Utilized CRM systems for tracking leads and managing customer interactions.Assistant Manager
CBD KRATOM · 2025 — 2026Supervised and trained a team of 5, optimizing daily operations for efficiency. Focused on increasing sales and units-per-transaction (UPT) through coaching. Cultivated relationships to convert one-time visitors into returning customers and enrolled a significant percentage of customers in the rewards program.Budtender / Retail Store Supervisor
The Travel Agency · 2024 — 2025Oversaw daily store operations as one of 5 supervisors, leading a team of over 10. Managed cash handling exceeding $100,000 daily while maintaining an accurate inventory system. Provided product-positioning advice that contributed to improved item checkout and supported considerable monthly store sales.Lead Spa Guide / Floor Supervisor
Bathhouse · 2023 — 2024Directed a team of 10 to ensure a high-end guest experience in a luxury spa. Managed guest check-ins and treatment transitions to sustain premium service flow. Trained staff on service etiquette and compliance, enhancing service standards and driving upsell opportunities.Asst. Overnight Manager
Planet Fitness · 2022 — 2023Led overnight staff to foster positive member experiences through proactive engagement. Ensured facility operations met cleanliness and safety standards. Conducted daily audits of inventory and incident reports, addressing issues with management.Store Supervisor
Sugar Mountain · 2021 — 2022Managed daily operations, including cash handling and store procedures. Analyzed sales reports and team performance to identify improvement opportunities. Collaborated with management on promotions and ensured timely completion of audits and inventory checks.
Skills & Expertise
Education
- Bachelor's degree: Information TechnologyNew York City College of Technology · — — 2021