Thabisile C.
Mid-Level Public Relations and Financial Administration Specialist
Open to offersNew to PlatformAbout
Langa T. is a highly motivated and detail-oriented professional with over 15 years of experience in fields such as public relations, administration, and customer service. With a proven ability to manage multiple tasks efficiently, she excels in delivering exceptional client support and maintaining accurate financial records. Her technical proficiency includes the use of Sage Accounting, Oracle, and the Microsoft Office Suite. At Nomad EFT (Pty) Ltd, she took on complex roles such as Debtors Clerk & Office Assistant, where she was responsible for billing, financial reporting, and account reconciliation. She also served as a Helpdesk Consultant, providing first-line support and managing technical equipment. Langa is currently enhancing her skills with a Diploma in Public Administration and Management at the University of South Africa. Her diverse background includes quality assurance, call center operations, and telesales, which further enrich her professional portfolio.
Experience
Debtors Clerk & Office Assistant
Nomad EFT (Pty) Ltd · 2017 — 2024Billed customers, updated Age Analysis, and raised tax invoices. Prepared and submitted financial reports to management. Updated customer information, reconciled accounts on Sage Accounting, and allocated EFT payments. Loaded debit orders on Netcash, followed up on overdue payments, and issued letters of demand. Managed delinquent accounts and coordinated handover to legal for further action.Helpdesk Consultant
Nomad EFT · 2012 — 2017Delivered first-line technical support to clients. Logged issues for faulty Pin Pad Terminals on the Fit system. Configured and troubleshot Pin Pad Terminals and managed consumable orders while coordinating courier services. Requested merchant numbers for new clients from acquiring banks, and configured devices prior to dispatch.Administration Clerk and Quality Assurance Consultant
null · 2011 — 2012Monitored and evaluated sales calls to ensure quality assurance. Coached sales consultants and facilitated product training. Managed cellphone orders with the GsmArena system and handled Netcash administration tasks, including the loading of client details on Pastel. Filed documents and submitted daily reports to management.Quality Assurance and Admin Consultant
Real Telemarketing · 2010 — 2011Monitored sales calls and provided coaching to sales agents. Managed cellphone orders through Courier IT and performed general administrative duties including filing.Receptionist
Cozens Recruitment Agency · 2011 — 2011Managed front desk operations.Radio Receptionist
SABC · 2011 — 2011Handled reception duties for radio operations.Work Control (Customer Service Agent)
Bytes Document Solutions · 2009 — 2010Handled incoming calls and placed consumable orders on Oracle. Resolved customer queries and captured technical job cards while performing general administrative tasks.Telesales Agent
SPM Direct · 2006 — 2009Promoted FNB insurance products and Nedbank products to clients.Call Center Agent (Telemarketing Research)
Synovate (Pty) Ltd · 2005 — 2006Conducted telemarketing research in a call center environment.Shop Assistant / Cashier
Clicks · 2003 — 2005Provided assistance and cashier services in a retail setting.Public Relations Assistant & Administration Clerk
Ladysmith Provincial Hospital · 2002 — 2002Supported public relations activities and performed administrative responsibilities.
Skills & Expertise
Education
- Higher Diploma in Public RelationsDamelin Correspondence College · 2020 — 2020
- Diploma in Public RelationsInstitution of Administration & Commerce (IAC) · 2003 — 2003
- Matric CertificateZiphakamiseni High School · 1997 — 1997
- Diploma in Public Administration and ManagementUniversity of South Africa