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Theodora R. — Mid-Level Booking and Appointment Coordinator from South Africa

Theodora R.

Mid-Level Booking and Appointment Coordinator

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Theodora R. is a seasoned professional with a diverse background in administrative and customer service roles across various sectors, including healthcare, finance, and the food industry. As a Booking Agent & Appointment Setter at Medica Stem Cells Pain Management in London, she excels in cold calling, scheduling consultations, and managing logistics to ensure seamless patient experiences. Her prior experience as a Call Centre Manager at RM Enterprise showcases her leadership in training and developing sales agents, promoting HR compliance, and conducting performance appraisals. Further proving her versatility, Theodora handled receptionist duties at companies like Famous Brands Food, Nedbank, and Ithala Business Finance, where her skills in customer service and administrative tasks greatly benefited her team. Her technical proficiency in systems such as MS Word, MS Excel, CRM, and various dialer systems highlights her capability to effectively support organizational operations.

Experience

  • Booking Agent & Appointment Setter

    Medica Stem Cells Pain Management- London Clinic · 2025 — Present
    Conduct cold calling to UK patients interested in Stem Cells treatment. Schedule consultations with the Orthopedic Surgeon at the Ireland & London clinics. Reschedule patient appointments, send deposit links and confirmation emails, and maintain professional communication about the treatment details.

  • Receptionist & Credit Control

    Famous Brands Food · 2017 — 2018
    Respond to all incoming calls promptly and handle customer inquiries. Manage board room bookings and order office supplies. Process previous day’s Pods and conduct monthly account reconciliations.

  • Administrator

    FNB QUEST · 2016 — 2017
    Verify FICA documents to ensure compliance with regulations. Conduct quality assurance and achieve monthly targets as required.

  • Receptionist

    NEDBANK · 2014 — 2015
    Provide frontline customer service and receive clients effectively. Answer incoming calls and ensure timely distribution of messages via email. Maintain daily filing and manage board room bookings.

  • Receptionist

    ITHALA BUSINESS FINANCE · 2014 — 2014
    Deliver frontline customer service and assist clients by directing them to the appropriate consultants. Perform general administrative duties, including message distribution and filing while managing board room bookings.

  • Call Centre Manager

    RM ENTERPRISE – Cellular call Centre · 2008 — 2011
    Oversee daily operations of the call centre, focusing on training and development. Create training manuals and sales scripts to align with cellular network policies. Provide product, sales, and soft skills training to new sales agents and assist in HR compliance.

  • Assistant Store Manager & Sales duties

    VIRGIN MOBILE STORE · 2010 — 2011
    Manage the revenue and expenses of the store while ensuring excellent customer service. Promote and sell cellular, internet, and data products. Resolve customer queries and handle stock control, leading a team of sales agents.

  • Sales / Quality Assurance & Retention Team Leader

    TALKING SHOP – international & Local Call Centre · 2005 — 2010
    Facilitate training for new sales agents and edit scripts for selling cellular contracts. Conduct sales calls to UK customers and ensure compliance with quality standards while advising on customer service and supporting retention efforts.