Trisha M.
Mid-Level Administrative Support Specialist
Open to offersNew to PlatformAbout
Trisha M., based in Port Angeles, WA, is a seasoned professional with over a decade of experience in administrative support, customer service, and bookkeeping. She has extensively worked in the hospitality sector, notably as a Night Auditor and Front Desk Receptionist at Quality Inn & Suites in Sequim, WA, where she excelled in managing guest check-ins, performing nightly audit procedures, and overseeing financial transactions to ensure accuracy and compliance. Previously, at High Tide Seafood Inc., she demonstrated exceptional abilities in QuickBooks, payroll, accounts payable and receivable functions, and customer service management in a retail environment. Trisha is currently enhancing her expertise by pursuing a Bachelor of Applied Science in Business Management with a focus on Human Resources at Peninsula College. Her proficiency in Microsoft Office and Google Workspace, combined with certifications in CPR/First Aid, Food Handling, QuickBooks, and Microsoft Office, underscores her capability to adapt and thrive in fast-paced environments.
Experience
Night Auditor / Front Desk Receptionist
Quality Inn & Suites · 2021 — 2024Delivered outstanding customer service to guests during overnight shifts. Managed guest check-ins, check-outs, and payment processing while ensuring a positive experience. Conducted nightly audit procedures, balanced financial transactions, and prepared end-of-day reports. Addressed guest concerns promptly using effective communication and problem-solving skills. Maintained accurate guest records and handled administrative paperwork in compliance with company policies. Collaborated with housekeeping and maintenance to address guest needs and uphold a clean environment.Administrative Assistant / Customer Service Representative
High Tide Seafood Inc. · 2013 — 2020Provided exceptional customer service and front-desk support in a busy retail environment, assisting customers both in person and over the phone. Operated multi-line phone systems, directed calls, and managed customer inquiries while maintaining professional communication. Executed bookkeeping tasks, including payroll processing and accounts management using QuickBooks. Ensured confidentiality and accuracy in financial and customer records. Assisted in inventory management by receiving shipments and organizing products. Supported daily administrative tasks, including document preparation and maintaining organized office files, while collaborating with team members to enhance operations.
Skills & Expertise
Education
- Bachelor of Applied Science in Business Management (Human Resources Concentration)Peninsula College · — — 2029
- General Educational Development (GED)Peninsula College · — — 2015