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Tsidiso S. — Senior IT Systems Administrator from South Africa

Tsidiso S.

Senior IT Systems Administrator

South Africa 6+ years 1700 - 2000 USD per month
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Tsidiso M. is a seasoned IT Systems Administrator and Support Specialist based in Randburg, Johannesburg, South Africa, with over a decade of experience spanning 1st to 3rd line support, infrastructure management, and cloud services. His expertise includes comprehensive backup and disaster recovery solutions, and he has a profound ability to uphold system availability while managing enterprise backups. Tsidiso demonstrates robust capabilities in network administration and cloud platforms like Azure, with remarkable proficiency in endpoint security and compliance documentation. As an IT Shift Supervisor at Netsurit, he deftly manages client incidents, maintains hardware and network functionality, and administers firewall and endpoint protection. Tsidiso's career includes pivotal roles in contract positions where he honed skills in virtualization using Hyper-V and VMware, as well as maintaining IT asset management standards. His diverse professional experiences are supported by a Diploma in Information Technology from Damelin College, complemented by certifications like Microsoft Azure Fundamentals, underscoring his commitment to operational excellence and continuous learning in the tech industry.

Experience

  • IT Shift Supervisor / Client Service

    Netsurit (Tiber Construction & Mary Oppenheimer Daughters) · 2024 — Present
    Processed client requests and managed incidents spanning 1st to 3rd line support. Ensured functionality of hardware, desktops, applications, and networks. Oversaw system monitoring using NCentral and managed ticketing via Marval. Administered firewall security, BitLocker encryption, Intune deployments, and endpoint protection. Set up biometrics and facial recognition systems. Provided proactive maintenance for infrastructure and cybersecurity support, focusing on client satisfaction through SLA-driven service delivery.
  • IT Systems Administrator

    IOEC – Indian Ocean Export Company · 2022 — 2023
    Handled Azure AD, Office 365, Exchange, and Intune deployments. Provided network support, which included Ethernet, Fibre, Wireless & Wi-Fi. Delivered end-user support alongside endpoint antivirus, patch management, and IT asset management. Configured routers and firewalls, specifically Fortigate and Mikrotik. Managed the 3CX phone system administration and software deployment renewals.
  • Systems Administrator

    Blendcor Manufacturing · 2021 — 2022
    Utilized Active Directory, LDAP, Exchange, and Remote Desktop Services. Engaged with SCCM, WSUS, and ManageEngine Desktop Central for system management. Implemented virtualization strategies using VMware and Hyper-V. Enforced information security policies while managing IT assets. Acted as a liaison with vendors and tackled infrastructure troubleshooting. Oversaw CCTV monitoring and was exposed to PLC environments.
  • Network Monitoring Systems Administrator

    Bytes System Integration (Head Office) · 2019 — 2021
    Managed network monitoring through SolarWinds and Host Monitor. Addressed WAN outages and coordinated with ISPs. Conducted daily backup verification alongside server health checks. Ensured endpoint protection and performed patching. Compiled monthly infrastructure audit reports.
  • IT Support Administrator

    Bytes System Integration (KZN Tourism) · 2018 — 2019
    Provided desktop support for over 400 users. Managed Hyper-V servers with 16 virtual machines. Handled firewall security, proxy services, and wireless access point management. Delivered remote support utilizing TeamViewer and AnyDesk.
  • Field Support Engineer

    Datacentrix (Virgin Active & BATSA) · 2015 — 2017
    Managed domain services, VPN support, and server maintenance tasks. Conducted preventative maintenance across multiple sites. Handled asset tracking, reporting, and provided technical training. Supported mobile devices, desktops, and servers.

Skills & Expertise

Education

  • Diploma in Information Technology
    Damelin College · 2009 — 2013
  • Matric
    Southlands Secondary High · — — 2008