Ulkar B.
Senior Technical Expert
Open to offersNew to PlatformAbout
Ulkar B. is a seasoned professional with over 8 years of experience in technical operations, documentation, and user support. Currently a Senior Technical Expert at Socar Tech, Ulkar is responsible for managing operational environments and enhancing efficiency through structured documentation and process improvement. Previously, as a System Engineer at Socar Tech, Ulkar enhanced workflow consistency via standardization and automation. Ulkar has extensive experience in information and communication technology, having worked as an ICT Engineer at Bona Dea International Hospital and a SOC Operator at AzInTelecom, where they coordinated incident management and facilitated issue resolution. Earlier roles include IT support at the State Oil Fund of Azerbaijan, where Ulkar provided remote and on-site technical assistance. Additionally, Ulkar has ventured into training, delivering structured IT curricula at EduTech and Code&More, emphasizing troubleshooting, security, and networking education. Ulkar holds a Master's degree in Business Administration from Heriot-Watt University and a background in Computer Engineering from the National Aviation Academy.
Experience
Senior Technical Expert
Socar Tech · 2023 — PresentOversee and enhance operational environments, workflows, and daily processes to maintain reliability and efficiency. Develop and sustain clear, structured documentation for procedures and operational activities. Analyze performance and functionality issues, proposing and executing resolutions. Handle software updates, repositories, and ongoing operational tasks while keeping information accurate and current. Monitor processes and actively identify issues needing investigation or enhancement.System Engineer
Socar Tech · 2022 — 2023Addressed and resolved operational incidents and requests to ensure continuity and timely issue resolution. Evaluated current environments and processes, pinpointing areas for enhancement, and suggested practical improvements. Maintained structured documentation for deployment, migration, and operational tasks. Enhanced workflow consistency and efficiency via process standardization and automation. Collaborated with colleagues to troubleshoot issues and implement effective solutions.SOC Operator
AzInTelecom · 2021 — 2022Oversaw and managed operational incidents, assessing impact and urgency to determine next actions. Kept precise records for incidents and troubleshooting, organizing information according to set procedures. Facilitated issue escalation and resolution among teams through effective communication and information sharing. Investigated service-related problems, gathering relevant information to assist in the resolution process. Addressed customer inquiries, providing clear initial support and guidance.Help Desk Trainer
Code&More · 2021 — 2022Provided structured training on various technical and operational subjects as part of a government-funded program. Simplified complex information into clear, comprehensible learning materials for participants with diverse knowledge backgrounds. Organized and delivered content covering troubleshooting, operating systems, security, and networking. Offered guidance, responded to participant queries, and supported the learning process through effective communication.IT Support Specialist
State Oil Fund of Azerbaijan · 2019 — 2021Delivered remote and on-site support to users, addressing requests and guiding them toward suitable solutions. Investigated and resolved a variety of user and operational issues while effectively communicating solutions. Handled routine requests and operational tasks in line with established procedures. Supported daily administrative activities and worked with colleagues to resolve complex requests.Help Desk Trainer
EduTech · 2019 — 2020Conducted structured IT Essentials training in line with the CompTIA A+ curriculum. Explained complex concepts in a clear and organized manner. Utilized structured learning content to address operational procedures, troubleshooting, security, networking, and cloud technologies. Assisted learners throughout the training by providing explanations, guidance, and practical examples.ICT Engineer
Bona Dea International Hospital · 2018 — 2019Assisted employees and clients with daily requests, offering clear guidance and practical solutions. Developed and maintained procedural documentation and reports to ensure consistent service delivery. Managed prioritized open cases, tracking issues to ensure proper handling of requests. Communicated complex information clearly to users with varying levels of technical expertise. Supported employee setup and other routine administrative processes.
Skills & Expertise
Education
- Master of Business AdministrationHeriot Watt University · 2023 — 2025
- Bachelor of Science in Computer EngineeringNational Aviation Academy · 2013 — 2017
Interested in this professional?
Sign in as an employer to save this profile or invite Ulkar B. to a job.
Sign in as an employer