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Uzma A. — Mid-Level Customer Support and Administrative Specialist from Philippines

Uzma A.

Mid-Level Customer Support and Administrative Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Uzma J. is a seasoned Customer Service and Administrative Professional with over four years of experience serving international clients in the BPO, SaaS, and real estate sectors. She excels in CRM management, lead generation, and technical troubleshooting, consistently maintaining high customer satisfaction. Uzma has demonstrated her proficiency in using industry-standard platforms like Follow Up Boss, HubSpot, and Ylopo. Most recently, as a Platform Success Manager at Real Broker LLC, she ensured platform uptime and data accuracy while overseeing user onboarding and system configurations. At MopMasters, she contributed to business growth through lead generation and managed CRM records. Her sales development skills were honed at Omega Partners, where she engaged in high-volume outbound prospecting. Uzma holds a Bachelor of Science in Psychology from Manila Tytana Colleges, showcasing her academic foundation in understanding client needs and improving service delivery.

Experience

  • Platform Success Manager

    Lead Group at Real Broker LLC · 2025 — 2026
    Administered and maintained real estate platforms such as Follow Up Boss (CRM), NAVICA MLS, NARPR, Ylopo, and Rezen, ensuring platform uptime and data accuracy. Oversaw onboarding of users, role permissions, third-party integrations, and system configurations to facilitate smooth platform adoption. Managed listings, lead flow, marketing campaigns, and ensured data quality across various platforms. Delivered training sessions for agents and staff on platform usage and workflows.

  • Executive Assistant

    MopMasters · 2024 — 2026
    Generated and qualified leads through cold calling, email outreach, and handling online inquiries. Scheduled appointments for cleaning services and prepared customized quotes for clients. Managed CRM records, tracked client follow-ups, and created sales reports to assist management. Responded to inbound inquiries while actively promoting service packages to enhance upselling opportunities and drive repeat business.

  • Sales Development Representative

    Omega Partners · 2024 — 2024
    Conducted high-volume outbound prospecting via calls, emails, and social media to identify and qualify potential leads. Evaluated prospects based on their needs, budgets, and decision-making authority to align them with target customer profiles. Scheduled discovery calls, product demos, and sales appointments for Account Executives, facilitating the sales process. Maintained detailed lead records in CRM tools including HubSpot, GoHighLevel, and Follow Up Boss.

  • Appointment Setter / Cold Caller

    IPTECH · 2024 — 2024
    Performed outbound calls, emails, and messaging to prospective clients to schedule qualified sales appointments. Updated and maintained the sales team calendar with meetings, demos, and follow-ups. Kept accurate records of call outcomes and client interactions using the CRM system.

  • Technical Support Representative

    IQOR Philippines · 2023 — 2024
    Provided technical support and troubleshooting for international customers via phone and email in a fast-paced environment. Diagnosed and resolved issues related to hardware, software, connectivity, and devices, achieving high first-contact resolution rates.

  • Customer Service Representative

    VXI Global Solutions Inc. · 2022 — 2023
    Managed high volumes of inbound calls from international clients, while consistently upholding service quality and customer satisfaction. Assisted customers with account inquiries, billing disputes, and order-related questions with professionalism and accuracy.