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Val M. — Mid-Level IT System Administrator from Philippines

Val M.

Mid-Level IT System Administrator

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Val M. is a proficient IT professional with a Bachelor's Degree in Information Technology from AMA Computer University. Currently, he works as an Associate NOC Engineer at TTEC Customer Care Management Philippines Inc., focusing on server operations including DNS/DHCP, Microsoft Cloud, and VMware administration. His expertise in Server Operations is complemented by previous roles at Incenter Solutions, where he served as a System Administrator managing Microsoft Intune and System Center Configuration Manager. Val's role entailed comprehensive desktop management and identity access management using Active Directory and Exchange. His experience extends to incident management from his tenure as an IT Service Desk Analyst at VXI Global Solutions, where he supported Windows OS and performed network troubleshooting. Earlier roles include IT Desktop Engineer, Hardware Maintenance, and IT Helpdesk Technician, showcasing his capability in application support, network management, and hardware deployment.

Experience

  • Associate NOC Engineer

    TTEC Customer Care Management Philippines Inc. · 2022 — Present
    Conducted monitoring of server health, administered DNS and DHCP, managed Microsoft Cloud, and oversaw Proofpoint, PingID, and VMware administration.

  • System Administrator

    Incenter Solutions · 2021 — 2022
    Handled Microsoft Intune management including enrollment and Autopilot, executed monthly software patching via System Center Configuration Manager, and managed desktop and vulnerability compliance.

  • Identity and Access Management

    Incenter Solutions · 2018 — 2021
    Managed access provisioning through Active Directory and Exchange, oversaw Microsoft Exchange including O365 licenses, and performed Active Directory administration for account management and access maintenance.

  • IT Service Desk Analyst

    VXI Global Solutions · 2016 — 2018
    Provided support through phone and email, created reports for outages, and handled ticket management including monitoring SLAs and assignments.

  • IT Helpdesk Technician

    Ammex Isupport · 2016 — 2016
    Maintained and deployed hardware, managed PC inventory, provided software support for Windows OS, and implemented anti-virus solutions.

  • IT Desktop Engineer

    VXI Global Solutions · 2014 — 2015
    Maintained and upgraded PCs and peripherals, supported Windows OS, installed software, and managed network infrastructure including LAN/WAN installation.

  • IT Helpdesk Specialist

    SMART iCON · 2014 — 2014
    Monitored ticket requests, assigned tickets to appropriate departments, and provided support via calls, emails, and remote applications.

Skills & Expertise

System AdministrationIT and Networking

Education

  • Bachelor of Science in Information Technology
    AMA Computer University · — — 2013