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Valerie G. — Senior Manager of Operations and AI/Automation Strategy from Philippines

Valerie G.

Senior Manager of Operations and AI/Automation Strategy

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Valerie G. is a seasoned leader in digital transformation and automation strategy, boasting over 17 years of operational excellence and hands-on experience in crafting business process automation solutions and AI-powered applications. With a proven track record in industries ranging from technology and travel to healthcare and customer service, she excels in turning complex business challenges into scalable solutions through intelligent automation technologies like RPA and AI. As a Certified Lean Six Sigma Greenbelt, Valerie combines her expertise in process optimization with low to medium-code development platforms such as PowerApps, PowerBI, and AppSheet. In her current role as a Freelance Developer & Automation Architect, she creates impactful applications and automations for startups, leveraging her skills in full-stack app development and AI integration. Previously, as a Client Partnership Manager at Oraz PH, Valerie led strategic efforts to enhance Athena's operations, launching marketing initiatives and building automated systems that significantly boosted operational efficiency.

Experience

  • Freelance Developer & Automation Architect

    null · 2026 — Present
    Engaged in the design and development of full-stack applications and automation solutions for startups and founders. Focused on creating AI-powered applications through frontend development, backend integration, and API orchestration. Architected business process automation using low to medium-code platforms and intelligent workflows, delivering ROI improvements by automating repetitive tasks to minimize operational overhead.

  • Client Partnership Manager (Senior Manager)

    Oraz PH DBA Athena · 2025 — 2026
    Directed marketing, recruitment, and operational strategies to enhance Athena's presence in Cebu and improve operational efficiency. Implemented integrated marketing and recruitment programs, which resulted in a significant increase in recruitment intake. Developed automation tracking systems using AppSheet and established standardized reporting dashboards in Looker Studio to boost operational efficiency. Created intelligent automation workflows for better project management and stakeholder communication.

  • Account Manager

    Rover.com · 2023 — 2025
    Led AI-driven digital transformation initiatives encompassing messaging automation, AI chatbot integration, and omnichannel web chat systems. Oversaw a team of over 150 FTEs in various global markets, managing multiple Lines of Business and contact channels. Designed and executed intelligent automation frameworks to minimize manual effort, thereby enhancing customer experience. Engaged in data-driven strategic planning and established KPI frameworks alongside performance dashboards.

  • Operations Manager

    IOpex Technologies · 2023 — 2023
    Supervised a team of 180+ FTEs handling healthcare customer service, back office, and billing operations. Identified and executed automation opportunities aimed at streamlining workflows and cutting operational costs. Provided coaching to Team Leads on methodologies for process optimization and continuous improvement.

  • Manager & Consultant, Guest and Trade Operations

    Royal Caribbean Cruises Group · 2021 — 2023
    Led significant enterprise digital transformation projects utilizing Microsoft Power Apps and Power BI for automating booking workflows and reporting tasks. Managed over 200 FTEs within operations across the UK and Ireland, coordinating international stakeholder engagement. Developed intelligent KPI dashboards to facilitate real-time decision-making and performance tracking, coupled with annual strategic planning focused on process enhancements through technology.

  • Assistant Manager, Quality & Customer Experience

    CBE Companies · 2020 — 2021
    Initiated a VBA-based scorecard automation project that decreased manual reporting efforts significantly and enhanced data accuracy. Managed both QA and Customer Experience teams with over 260 FTEs, while creating extensive process documentation and evaluation frameworks.

  • Customer Support Lead

    Brother International Philippines · 2019 — 2020
    Led operations across multiple sites, emphasizing process improvements and system enhancements.

  • Quality Management Supervisor

    Traveloka Philippines · 2018 — 2019
    Oversaw an enterprise-wide Salesforce implementation, focusing on QA testing, account creation, and system configuration tasks, alongside change management activities. Developed and rolled out QA process documentation as well as evaluation and calibration frameworks. Produced interactive Knowledge Base documentation that enhanced team productivity and training effectiveness.

  • Quality Assurance Shift Lead

    Affinion International · 2016 — 2018
    Managed the QA team and focused on optimizing quality frameworks.