Vanessa R.
Senior Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Vanessa R., a seasoned Sales & Customer Service Specialist, leverages over 10 years of expertise in B2B and B2C sales, customer care, technical support, and telecommunications. Based in Lapu-Lapu City, Cebu, she excels in cold calling, lead generation, and sales conversion, consistently recognized as a Top Seller and Agent for exceeding performance targets. Her diverse professional journey includes impactful tenures at prominent firms such as DIPH and Continuum Global Solutions, where she honed skills in customer retention and billing resolution. Vanessa has delivered outstanding results across industries like travel and telecommunications, using platforms like Salesforce and HubSpot to track client interactions and performance metrics. Her experience includes handling intricate customer service tasks such as billing disputes and order management at SYKES and delivering technical support at Convergys. Vanessa's proficiency in using Amadeus and Apollo GDS systems for international travel bookings further highlights her capacity to adapt and excel in varied environments.
Experience
Customer Service Representative
DIPH · 2025 — 2026Managed healthcare customer inquiries including retention, collections, and refunds via phone and other support channels. Addressed customer concerns by providing solutions and processed refund requests in accordance with company policies. Documented interactions and resolutions related to collection inquiries in CRM systems.Customer Service Representative
Continuum Global Solutions – Verizon Telecommunications · 2025 — 2025Assisted both B2B and B2C customers with billing disputes, service inquiries, and account-related issues. Identified upsell opportunities while maintaining focus on customer satisfaction. Handled escalated concerns to enhance customer retention and consistently achieved key performance indicators.Freelancer – Sales, Customer Service, Technical Support & HR Administration
Upwork · 2021 — 2025Provided customer support through phone, chat, and email for various industries and client accounts. Conducted lead generation, cold calling, and appointment setting, while managing sales campaigns and client engagement activities. Supported HR functions, including recruitment and onboarding for global clients. Delivered technical troubleshooting and IT support, documenting outcomes and follow-ups using Salesforce, BMC Remedy, Dialpad, HubSpot, and HighLevel.Customer Service Representative
SYKES · 2019 — 2020Delivered first-line support for customer inquiries pertaining to billing, accounts, and service issues. Oversaw order processing from initiation to fulfillment while ensuring accuracy. Managed modifications, cancellations, and status inquiries, addressing any order discrepancies with coordination from related teams. Handled escalated issues empathetically, maintaining customer loyalty.Travel Sales Specialist
DYNINNO · 2016 — 2019Managed international travel bookings, including flight reservations and schedule changes. Provided customer support for travel-related inquiries using Amadeus and Apollo GDS systems, consistently achieving sales conversion and customer satisfaction targets.Sales & Technical Support Representative
CONVERGYS · 2012 — 2015Delivered technical support for enterprise clients addressing network, software, and hardware issues. Maintained documentation in BMC Remedy and collaborated with escalation teams for complex case resolutions, receiving acknowledgment for prompt issue resolution times.Customer Care Associate
CONVERGYS · 2007 — 2010Assisted telecommunications customers via phone, chat, and email support addressing billing, account management, and service inquiries. Provided clear communication in response to customer questions, along with sales support and product recommendations. Documented customer interactions and followed company procedures to ensure accurate records, consistently achieving performance metrics.Sales Representative
SOURCEHUB · 2006 — 2007Engaged in cold calling and client presentations, advancing qualified prospects through the sales process. Developed and maintained customer relationships to foster repeat business and executed sales strategies that consistently met revenue targets.
Skills & Expertise
Education
- Bachelor of Business Administration – 3rd Year UndergraduateUniversity of Cebu