Vanessa R.

Vanessa R., a dedicated Customer Support and Operations Specialist, boasts over four years of experience serving international clientele across the fintech, healthcare, and global hospitality sectors. Her role at Telus Digital Philippines has honed her proficiency in managing high-volume concurrent chat sessions through CRM platforms, such as Zendesk, while adeptly resolving complex escalations and consistently surpassing key performance indicators like CSAT, FCR, and AHT. In her previous roles, she provided priority support for global hosts and Superhosts at Airbnb and skillfully handled cryptocurrency client issues at Luno. Vanessa's analytical skills are complemented by her adeptness in escalation handling, strong compliance adherence, and her capability to support KYC verification processes. Her academic background from AMA Computer College, combined with her technical acumen in tools like HubSpot and Google Workspace, reinforces her ability to maintain rigorous documentation and contribute to process improvement initiatives.