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Vic P. — Senior Virtual Assistant from Philippines

Vic P.

Senior Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Vic P. is a seasoned virtual assistant with over nine years of experience, specializing in customer support, sales support, and CRM management in the BPO and remote working environments. She has effectively handled tasks like inbox and calendar management, data entry, and client communication. In her role as a Sales Support and Commission Specialist at Our World Energy in the solar energy sector, she managed complex workflows, facilitating the end-to-end solar application process and ensuring commission tracking with a high degree of accuracy. During her tenure as Project Coordinator at POST INC, she oversaw e-commerce operations, assigning workloads and ensuring projects were on track. As a Team Lead at Teleperformance for a travel account, she managed team operations, maintaining SLA and QA targets. Her technical proficiency extends to tools like Podio, Kustomer, and Google Workspace, enhancing operational efficiencies and delivering quality results consistently.

Experience

  • Sales Support | Commission Specialist

    Our World Energy · 2022 — 2026
    Processed and verified over 100 solar project documents monthly for compliance and accuracy, ensuring timely progression through all project stages. Managed end-to-end solar applications for closed deals, guiding homeowners through proposals and installations. Facilitated every phase of the solar process, collaborated with Sales and Finance teams to resolve discrepancies, and transitioned into a role focused on commission tracking and payout expectations for Sales Partners. Monitored and investigated discrepancies to guarantee timely commission processing while handling high-volume communication to assist Sales Partners. Developed FAQs and adhered to standard operating procedures to enhance support efficiency and clarity.

  • Project Coordinator

    POST INC · 2022 — 2022
    Coordinated daily e-commerce operations by managing tasks, overseeing progress, and ensuring projects met deadlines. Assigned and prioritized workloads for a 4- to 5-member team while evaluating productivity in relation to operational goals. Managed communication within the team to facilitate collaboration across various projects and conducted quality checks on outputs for accuracy before client submission. Maintained organized documentation and provided consistent updates on project status and team performance.

  • Chat | Email Support | Team Lead

    Teleperformance · 2018 — 2022
    Addressed customer inquiries via chat and email, meeting service level agreements and quality assurance targets. Prepared and maintained accurate documentation for audits and quality reviews while providing coaching to agents and monitoring key performance indicators and attendance.

  • Customer Chat Support

    Convergys · 2016 — 2018
    Enhanced first-contact resolution by applying effective troubleshooting techniques. Worked collaboratively with technical teams to resolve complex customer issues.