Victory C.
Mid-Level Training Manager
Open to offersNew to PlatformAbout
Victory C. is an accomplished Training Manager with extensive experience in the business process outsourcing industry, demonstrated through significant roles at organizations including Wipro, EXL Services, Tata Consultancy Services, Sykes Inc., and Aditya Birla Minacs. She has a robust track record in people management, marked by her ability to lead and cultivate high-performing teams across multiple lines of business. Experienced in the design and implementation of training programs, she ensures alignment with organizational objectives and enhances staff capabilities through tailored learning solutions. With exceptional skills in instructional design, curriculum development, and strategic planning, Victory has successfully optimized training deliveries and managed budgets to maintain high-quality standards. Her leadership and innovative approaches in training and development have been recognized with awards such as the Loyalty Award and the President’s Award from Sykes Enterprise, Inc.
Experience
TRAINING MANAGER
WIPRO · 2022 — 2025Led the development of high-performing teams across multiple lines of business, ensuring collaboration and accountability to achieve departmental goals. Designed and executed training programs that align with organizational objectives, focusing on relevance and measurable outcomes. Acted as a trusted advisor for training and development, providing guidance and addressing queries. Collaborated with senior leaders to assess training needs and deliver targeted learning solutions. Implemented a blended learning approach to engage diverse learning styles and optimized training delivery within budget constraints, developing core curricula for employees.LEAD ASSISTANT MANAGER
EXL SERVICES · 2019 — 2022Developed training programs aligned with organizational objectives and served as the primary advisor for training initiatives, ensuring strategic alignment. Tailored training delivery methods to accommodate various learning styles while maintaining budget awareness. Created training curricula for both new hires and tenured employees, ensuring consistency with business needs. Monitored completion of corporate training courses and generated process documents for the Insurance line of business.ASSISTANT MANAGER
TATA CONSULTANCY SERVICES · 2011 — 2019Designed and delivered training programs that align with business objectives to enhance team performance. Served as the key resource for training-related queries, facilitating coordination across departments. Partnered with leaders to identify training needs and implement customized solutions. Utilized diverse training methods and effectively managed training budgets while maintaining strong relationships with external training providers. Developed standardized curricula and compliance tracking systems to ensure training consistency and aligned with regulatory standards.SENIOR EXECUTIVE TRAINER
ADITYA BIRLA MINACS · 2010 — 2010Utilized defined training processes and tools to meet daily training needs of the site. Contributed to training processes and provided solutions for various employee levels. Conducted needs analysis to determine specific training requirements and designed new curriculum while updating existing materials as needed. Delivered training sessions and monitored participant progress while managing scheduling and facility preparation.TRAINING COORDINATOR
SYKES INC. · 2004 — 2010Developed and organized training materials and documentation for effective course delivery. Ensured proper orientation and training for new and existing team members. Oversaw compliance with training standards and coordinated additional trainers within budget. Provided monitoring and coaching to ensure the effective implementation of new programs while managing training budgets and reporting on performance metrics.CUSTOMER SERVICE REPRESENTATIVE
NCO. · 2003 — 2003Provided customer service and maintained customer accounts through phone communication while achieving sales targets as required by the program.TELEMARKETING SALES REPRESENTATIVE
SITEL · 2002 — 2003Engaged in telemarketing sales through outbound phone communication, meeting sales requirements set by the program.TRAINING ASSISTANT
GLAXO SMITHKLINE · 2002 — 2002Performed clerical tasks and assisted facilitators with training-related activities, ensuring proper orientation for new medical representatives.
Skills & Expertise
Education
- Bachelor of Science in Occupational TherapyEmilio Aguinaldo College · — — 2001