Vinodhan M.
Mid-Level IT Support Manager
Open to offersNew to PlatformAbout
Neil M. is a seasoned professional with extensive experience in IT support and technical management. As a Divisional I.T Support Manager at Shoprite OK Division, he managed system integration and supported systems like Money Market. Neil excelled in training staff on Point of Sale systems and liaising with third-party providers. At Arch Retail Systems, he functioned as a Branch Software Trainer, guiding staff in system implementation and addressing support queries efficiently. His role as a Technical Support Manager with TRADE-LINK Retail Systems saw him managing electronic repair centers and overseeing a R50 million stock portfolio, emphasizing his prowess in electronics and IT equipment repair. Neil's career began with hands-on roles like Digital Electronics Lecturer and Electronic Technician, reinforcing his foundation in electrical engineering and technical repair. His expertise in managing large-scale technical projects is underscored by his proficiency in software troubleshooting, hardware installation, and networking solutions.
Experience
Divisional I.T Support Manager
Shoprite OK Division · 2022 — 2026Assisted with system integration and implementation of the Point of Sales system alongside other OKFD systems. Provided support for various OKFD systems and liaised with third-party providers regarding SLAs. Investigated data queries and stock takes, while also training staff on Point of Sale systems and basic PC usage.Branch Software Trainer
Arch Retail Systems · 2019 — 2022Trained staff in the implementation and functionality of Arch Retail Systems. Offered help desk support by resolving logged tickets efficiently. Aided in hardware installations and customized software to meet client requirements.Technical Support Manager (Electronic Hardware Repairs)
TRADE-LINK Retail Systems (PTY) Ltd · 2014 — 2018Managed electronic repair centers in various regions, providing technical support for all centers across the country. Oversaw procurement and financial reporting of support stock, monitored EFT device reporting to head office, and managed training protocols. Conducted troubleshooting and repairs for Point of Sale equipment and printers.Senior Workshop Engineer (High Level Repairs) and OHASA Supervisor
CEB Maintenance Africa (PTY) Ltd · 2009 — 2014Performed repairs on power supplies, LCD screens, and motherboards. Conducted diagnostics and network troubleshooting, as well as board-level repairs on electronic equipment. Managed documentation for component ordering.Digital Electronics Lecturer
Berea Technical College · 2007 — 2009Lectured in Digital Electronics courses at various levels. Developed tests and ran student grouping and revision programs, while overseeing stationery for the Engineering Department.Electronic Technician
S.A. Cash Registers (Almex Division) · 2007 — 2007Executed repairs on ACE Modules and cash registers, alongside networking depot PCs. Installed A90 machines and associated software.Trainee Mechanic
Ritchie Ford/Mazda and Land Rover · 2006 — 2006Serviced and repaired various makes of Land Rovers, focusing on electrical work and diagnostic fault-finding. Conducted post-delivery inspections and managed pre-service inspection paperwork.Lab Technician
Berea Technical College · 2006 — 2006Conducted electronic and digital practical sessions. Developed tests on fault-finding techniques and taught lessons on electronic equipment.
Skills & Expertise
Education
- S4 (Electrical Engineering- Light Current- Electronic Communications)Durban Institute of Technology · 2005 — Present
- Grade 12Stanger ML Sultan Secondary · — — 2003