Virgil S.
Mid-Level E-commerce Manager
Open to offersNew to PlatformLanguages
English
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About
Virgil J. brings a wealth of experience across various industries, notably in e-commerce and healthcare. In his role as a Virtual Assistant/Manager at Exclusive Elegance from January 2020 to May 2025, he proficiently managed multiple online marketplaces like eBay, Facebook, and Etsy, performing tasks such as listing management, inventory troubleshooting, and Search Engine Optimization. His expertise extended to delivering customer service and training new employees, showcasing his comprehensive understanding of account management. Prior to this, Virgil demonstrated his skills in healthcare sales as a Sales Development Representative at Clipboard Health, where he collaborated with decision-makers in healthcare facilities to promote nurse staffing solutions. His analytical prowess was further honed as a Product Specialist at Easy Buy, where he engaged in product research using Tactical Arbitrage and various sourcing tools. Earlier in his career, he served in technical and supervisory capacities in the call center and wastewater treatment domains, reflecting his adaptability and attention to detail. This extensive experience is buttressed by his academic background in Marine Biology from Mindanao State University.
Experience
Virtual Assistant/Manager
Exclusive Elegance · 2020 — 2025Managed listings on platforms such as eBay, Facebook, Poshmark, Mercari, Whatnot, Vinted, and Etsy, including tasks like cross-listing, delisting, and overall store management. Handled inventory troubleshooting, addressed complaints, and resolved issues, including compliance with platform requirements. Executed Search Engine Optimization strategies for on-page and off-page, Google My Business, and keyword research. Provided customer service through chat, managed accounts and sales, and maintained records of invoices and stock levels using QuickBooks Online.Sales Development Representative
Clipboard Health · 2019 — 2020Conducted outbound calls to key decision-makers in healthcare facilities, promoting nurse staffing solutions. Set and followed up on appointments, reached out to dormant accounts to reactivate partnerships, and engaged with existing accounts to strengthen collaborations. Managed data entry, emails, and account monitoring using CRM tools including Zendesk Sell, Salesforce, and Asana.Product Specialist
Easy Buy · 2018 — 2019Performed product searches and analysis using Tactical Arbitrage, including keyword and reverse searches. Evaluated results with risk calculations based on tools like Keepa for historical data and profit analysis. Assigned pricing and quantities to listings, created custom formulas in Excel for fee estimation, and manually searched for retail sources for cost-effective items.Appointment Setter, Part-time
Atlantic Home Capital · 2017 — 2018Conducted outbound calls to leads, explaining benefits related to equity cash-out and refinancing. Directed potential clients to licensed Mortgage Brokers and tagged calls for documentation. Generated daily reports to track progress.Amazon QA
KBM Marketing · 2015 — 2017Identified profitable items from various suppliers, utilizing tools like Google Shopping and Ecom Opportunity Finder. Checked listings manually to ensure they adhered to policies and optimized for profitability. Listed items on Seller Central, modified listings with images and descriptions, and managed inventory via Seller Central’s tools. Resolved inventory issues using Excel and created spreadsheets for data management.Call Center Trainer, Part-time
MTC Academy Davao · 2012 — 2015Led training sessions on grammar, customer service, and technical support skills, focusing on sentence construction and phone simulations. Provided coaching to students to enhance their performance and prepared them for certification exams.Team Leader, Outbound Call Center, Part-time
MTC Academy Davao · 2013 — 2014Supervised operations in a sales campaign, evaluating team and individual performance. Developed strategies to boost sales and facilitated team meetings, reporting to management.Legal Transcription QA, Weekend
MTC Academy Davao · 2012 — 2013Transcribed audio files for legal proceedings and conducted final proofreading and editing of transcripts for accuracy.Medical Transcription Trainer, Part-time
MTC Academy Davao · 2012 — 2013Delivered training in medical transcription principles, utilizing Stedman’s Medical dictionaries and technical writing best practices. Provided coaching and ensured students were prepared for national certification.Wastewater Laboratory Technician, Night Shift Schedule
Middle East Battery Company (MEBCO) · 2009 — 2011Prepared chemical solutions for Reverse Osmosis machines and waste water treatments. Monitored TDS and pH levels for product water and reactor tanks, performed jar testing for wastewater dosing, and conducted weekly chemical analyses.Inventory Officer/Storekeeper, Day Shift Schedule
Middle East Battery Company (MEBCO) · 2009 — 2011Managed inventory of spare parts, entering data into QAD for real-time updates. Conducted manual counts, analyzed variance and stock projections, and reported to supervisors on inventory status and needs.Call Center Agent
APAC Customer Service, Inc. · 2008 — 2009Responded to inquiries regarding health insurance eligibility and claim issues. Facilitated three- or four-way calls to resolve complex eligibility matters for members with multiple insurance policies.Medical Transcription 4, Junior Editor
Digitizedata, Inc. · 2004 — 2007Transcribed and edited audio reports across various specialties including orthopedics and cardiology, ensuring a high level of accuracy and rapid turnaround.Certified Pest Applicator, Weekend
Errastus Pest Control Products · 2004 — 2006Prepared bidding documents and conducted client inspections for pest control methods. Provided operator training and ensured compliance with safety standards and chemical handling.Research Assistant
South East Fisheries Development Center/Aquaculture Department (SEAFDEC/QAD) · 2000 — 2002Conducted husbandry activities for fish species, performed artificial fertilization, and recorded physical parameters of water quality. Executed chemical analyses for water samples and cultured live feed for fish larvae.
Skills & Expertise
Education
- Teacher Certificate ProgramUniversity of The Immaculate · 2017 — 2017
- Bachelor of Science in Marine BiologyMindanao State University - Iligan Institute of technology · 1995 — 2002