Wiki H.
Mid-Level Operations and Data Support Specialist
Open to offersNew to PlatformAbout
Wiki H. is a dedicated professional specializing in administration, operations, and data support based in Medan, Indonesia. With a degree in Public Health, she brings over four years of experience in procurement support, vendor coordination, and budgeting. Currently, she serves as a Support Staff for Regional Channel Development at PT Erajaya Swasembada, Tbk., where she adeptly manages administration for new store setups and remodels, processes Purchase Requests using the SAP system, and liaises with vendors for maintenance needs of brands like Erafone, iBox, and Samsung. Previously, as an Operational Supervisor at Kliniix Slim, she oversaw staff activities, coordinated promotional efforts, and ensured smooth operation of customer services. Her skills in data analysis and administration were further honed during her role as a Volunteer Admin & Data Analyst at BTKL-PP, where she conducted community interviews and processed epidemiological data using Microsoft Excel and SPSS.
Experience
Support Staff – Regional Channel Development
PT Erajaya Swasembada, Tbk. · 2022 — PresentAdministers the opening of new stores and adjustments in store size. Manages vendor code creation and maintenance to facilitate Finance payments. Processes Purchase Requests (PR) through the SAP system for multiple brands, including Erafone, iBox, Samsung, Huawei, and Xiaomi. Handles PR for maintenance and store operational needs. Coordinates and negotiates with vendors regarding company requirements. Prepares budgeting for both new and existing stores. Collaborates with various internal and external parties to ensure administrative and operational needs align with procedures.Pengawas Operasional
Kliniix Slim · 2021 — 2021Oversees operational activities of Customer Service staff, nurses, and beauticians. Reschedules customer appointments outside the system as needed for operations. Works with the media and advertising team to support promotional activities. Provides consultation to customers based on service needs. Generates daily and weekly operational reports. Ensures that operations run smoothly and meet customer service expectations.Volunteer Admin & Data Analyst – Epidemiologi
Balai Teknik Kesehatan Lingkungan dan Pengendalian Penyakit (BTKL-PP) · 2020 — 2020Conducts interviews with the public regarding swab test implementation. Enters, processes, and validates data using Microsoft Excel and SPSS. Analyzes data based on field study results. Prepares reports detailing data collection and analysis outcomes. Assists in administrative tasks and data management during field studies.Marketing / Customer Acquisition
PT Valbury · 2019 — 2019Identifies and approaches potential customers likely to use company services. Engages in communication with prospective customers to ascertain their needs and interests in services. Explains service information and registration processes to potential customers. Follows up with prospective customers. Develops and maintains positive relationships with prospective clients.
Skills & Expertise
Education
- Bachelor of Public Health (S.K.M.)Sekolah Tinggi Kesehatan Sumatera Utara · — — 2018
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