Willy R.
Mid-Level Operations Specialist
Open to offersNew to PlatformAbout
Willy R. is an experienced Operations Specialist with over a decade of expertise in customer operations, project management, and driver acquisition. Operating extensively in Indonesia, Willy has held roles including Driver Acquisition Collaborator at Green SM Indonesia, where he excels in offline canvassing, recruiting over 1,000 qualified drivers across regions like Jabodetabek. He skillfully coordinates interviews and sustains strong relationships with driver partners, enhancing recruitment processes. Previously, at Garena Indonesia, Willy was integral to the Quality Assurance and Game Operations teams, leading initiatives that reduced game-breaking bugs by 30% in Free Fire and pioneered anti-cheat strategies with a 40% reduction in hacks. His role also encompassed customer service, where he achieved a customer satisfaction rate over 90%. Willy's professional journey is marked by his proficiency in project management, stakeholder engagement, and his ability to navigate complex operational environments efficiently.
Experience
Driver Acquisition (Collaborator)
Green SM Indonesia · 2026 — PresentConducted offline canvassing in strategic locations to scout and secure prospective driver partners. Managed over 1,000 qualified driver leads through direct engagement and relationship-building efforts. Coordinated interview schedules at the nearest Green SM depot, facilitating recruitment across Jabodetabek and other Indonesian regions. Assisted in interview activities, verified required documents, and conducted preliminary candidate checks in line with company SOPs. Monitored candidates' progress to ensure interview attendance and document readiness, leading to a seamless handover to the onboarding and training team. Established partnerships with recruitment agencies and local communities to broaden driver acquisition channels. Cultivated long-term relationships with prospective and active driver partners while encouraging referrals to sustain ongoing lead generation.Quality Assurance/QA (Freelance)
Level Infinite (Tencent Global Publishing Brand) · 2024 — 2025Tested various gameplay aspects to uncover bugs, glitches, and technical issues. Compiled detailed reports on performance and user experience for the development team. Contributed to enhancements in game quality prior to release.Content Moderator (Freelance)
Level Infinite (Tencent Global Publishing Brand) · 2024 — 2025Moderated in-game content to ensure adherence to community guidelines. Managed Facebook and Instagram content and engaged with players to enhance community interaction.Project Manager (Contract)
Rawwy LLC · 2024 — 2024Oversaw social media strategy for MPL MENA, significantly increasing audience engagement and brand visibility. Utilized data-driven insights to refine campaign performance and maximize content reach.Game Operations (Free Fire) - QA Team
Garena Indonesia · 2018 — 2024Directed QA initiatives for Garena Free Fire, successfully reducing game-breaking bugs through organized testing, validation, and collaboration with cross-functional teams. Enhanced bug reporting efficiency by implementing standardized JIRA workflows, ensuring timely resolution of critical issues.Game Operations (Free Fire) - Product Live Ops
Garena Indonesia · 2018 — 2024Managed live operations, validated features, and resolved real-time issues for Garena Free Fire, ensuring a stable player experience. Collaborated with regional product teams to accelerate feature deployment and improve game performance.Game Operations (Free Fire) - Antihack Team
Garena Indonesia · 2018 — 2024Developed and validated anti-cheat strategies, achieving a notable reduction in hack incidents through rigorous testing and regional collaboration.Player Support – Customer Service
Garena Indonesia · 2015 — 2018Addressed player inquiries via ticketing, live chat, and email, reaching a high customer satisfaction rate. Collaborated with Game Operations to reduce ticket backlog and received the Best Agent Award for exceptional performance.Learning & Development Specialist
PT. Bina Persada Kinerja · 2013 — 2014Managed and facilitated training programs to enhance team efficiency and skills, contributing to a marked increase in productivity.
Skills & Expertise
Education
- Associate DegreeAviation College · 2011 — 2013