Yatini
Senior Telemarketing Officer
Open to offersNew to PlatformAbout
Yatini is a seasoned professional with over a decade of experience in telemarketing and customer support. With a strong educational background in accounting from SMK PGRI 1 Balaraja and a bachelor's degree in English Education from Univercity Indraprasta PGRI Jakarta, she has excelled in various roles across different industries. At Panin Bank PT, she served as a Telemarketing Officer, where she promoted banking facilities and analyzed customer data to identify potential clients. At Jaringan Ekspedisi Transportasi PT, she was a Sales Executive, responsible for promoting services via social media and managing client relationships. More recently, as a Telesales at Andiarta Muzizat PT (Ninja Express), she drove customer engagement through social platforms and improved service efficiency. Yatini's proficiency in Microsoft Office, CRM systems such as Salesforce, and her bilingual capability in English and Bahasa Indonesia further enhance her professional profile.
Experience
Telesales
ANDIARTA MUZIZAT PT (NINJA EXPRESS) · 2021 — 2024Promoted Ninja Express on social media platforms and engaged potential customers through calls, chats, and email to communicate service offerings. Entered customer data into the Salesforce CRM, handled complaints to enhance customer service capabilities, and managed customers to ensure continued use of Ninja Express services. Provided assistance with payment reminders and coordinated with the operations team and customer service.Sales Executive
JARINGAN EKSPEDISI TRANSPORTASI PT (JET EXPRESS) · 2020 — 2021Promoted the Jet Express program via social media and offered partnerships through email, telephone, and chat. Conducted meetings and presentations with customers, managed customer relationships to encourage continued use of Jet Express services, addressed complaints, and improved customer service capabilities. Assisted customers with payment reminders and entered data into the Salesforce CRM.Telemarketing Officer
PANIN BANK PT · 2014 — 2019Promoted Panin Bank facilities to customers through calls, recorded daily customer data reports using the Panin Bank System, and developed as well as evaluated work results to meet targets. Analyzed customer data to identify and target potential clients.Administrasi Project
GCI INDONESIA PT · 2013 — 2014Managed logistics to optimize transportation rentals for the team and handled reporting on office supply availability. Took charge of financial operations for the team and created driver schedules for business trips.Recruitment Officer
PELANGI FORTUNA GLOBAL PT · 2012 — 2013Developed and published job vacancy advertisements on internet platforms and social media channels. Prepared and maintained daily candidate reports, analyzed candidate data to organize and schedule interviews effectively, and called prospective employees to arrange interviews.
Skills & Expertise
Education
- English Education ProgramUNIVERCITY INDRAPRASTA PGRI JAKARTA · 2014 — 2017
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