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Ythan R. — Junior Project Manager from Philippines

Ythan R.

Junior Project Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ythan Troy D. is a dedicated Junior Project Manager & QA Specialist operating from Lapu-Lapu City, Philippines. With an extensive background in frontline customer support, he brings a unique perspective to project management and quality assurance. His tenure at Y2R Business Operations Support and Management Inc. involved coordinating over 30 cross-functional project deliverables with a remarkable 95%+ on-time completion rate, alongside re-engineering team workflows to reduce administrative overhead by 40%. Furthermore, his experience at Open Access BPO as a Quality Assurance Specialist enabled him to verify high-volume legal documents for compliance and streamline document review processes significantly. Prior roles in customer service and technical support have refined his troubleshooting skills, particularly in fast-paced FinTech and telecommunications environments, consistently achieving high customer satisfaction ratings. Proficient in tools such as Microsoft 365, ClickUp, and Airtable, Ythan's certifications, including the ClickUp Expert and Airtable Builder, further bolster his operational acumen.

Experience

  • Junior Project Manager

    Y2R Business Operations Support and Management Inc. · 2024 — 2026
    Coordinated the execution of over 30 cross-functional project deliverables utilizing Agile/Kanban frameworks while achieving a high on-time completion rate. Re-engineered internal workflows and created standard operating procedures in ClickUp, reducing administrative overhead significantly. Configured automated processes with Airtable, Microsoft Excel, and Google Sheets to streamline data management and stakeholder alignment. Acted as a liaison between technical teams and client support, utilizing troubleshooting skills to address operational challenges and improve client onboarding times.

  • Quality Assurance Specialist

    null · 2023 — 2024
    Audited a large volume of legal documents, contracts, and regulatory filings to ensure compliance with established organizational and legal standards. Developed standardized document review workflows and comprehensive QA checklists using ClickUp and Airtable, enhancing accuracy and reducing turnaround times. Collaborated with legal, compliance, and project teams to identify risks, streamline approvals, and uphold data privacy standards.

  • Quality Analyst Apprentice

    Open Access BPO · 2023 — 2023
    Conducted quality assurance evaluations on complex technical tickets related to payment processing failures, account authentication, and KYC verification procedures. Examined ticket interactions to ensure compliance with security, data privacy, and SLA standards, maintaining oversight across audited accounts.

  • Customer Service Representative

    null · 2023 — 2023
    Provided frontline technical and customer support in a dynamic FinTech setting, addressing a large volume of inquiries through live chat, email, and ticketing systems like Zendesk and Twilio. Focused on troubleshooting issues related to payment processing, account verification, and mobile app functionalities, achieving a high customer satisfaction rating. Created detailed technical FAQs and onboarding guides to ease customer setup and reduce common inquiry resolution times.

  • Technical Support Specialist

    Teleperformance · 2022 — 2022
    Handled inbound technical support inquiries for TV and broadband services, diagnosing issues related to signal, wiring, and hardware using remote tools and CRM systems. Combined technical knowledge with consultative sales techniques, achieving monthly revenue targets through upselling during support interactions while maintaining a strong first-contact resolution rate.

  • Tele-verifier

    Terrigen Business Solutions, Inc. · 2017 — 2017
    Conducted both inbound and outbound verification calls for pre-screened bank applicants, confirming sensitive personal and financial information against secure databases. Early identification of discrepancies and potential fraud risks led to heightened compliance measures during the application process.