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Yulia C. — Luxury Guest Experience Specialist from Italy

Yulia C.

Luxury Guest Experience Specialist

Italy 6+ years
Open to offersNew to Platform
Languages
EnglishRussianItalian
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About

Yulia C. is a Luxury Guest Experience Specialist based in Italy, with experience in high-end hospitality, Michelin-level service, premium retail, and healthcare across the UAE, Switzerland, Italy, and Asia, including Japan, China, and Thailand. She specializes in VIP client relations, guest experience management, and front-of-house operations within international luxury environments.

Alongside hospitality, she works in AI tools, content creation, photography, creative direction, and publishing, with a strong focus on visual storytelling and brand-aligned digital communication. She has experience collaborating on content and visual concepts within luxury hospitality ecosystems, including global luxury hotel environments such as Four Seasons, Ritz-Carlton, Mandarin Oriental, and Aman, contributing to aesthetic direction, guest-facing imagery, and experiential storytelling.

She has also completed a Finance course at Yale University, strengthening her understanding of financial fundamentals, business strategy, and structured decision-making in professional environments.

Her academic background in Human Resource Management and Business Strategy supports her structured approach to communication, operations, and team coordination.

Experience

  • Administrative & Client-Facing Operations Coordinator

    High-End Healthcare Environment · 2025 — 2026
    Oversaw client-facing operational workflows including appointments and payments, ensuring accuracy and compliance. Coordinated communication among clients, professionals, and administrative teams, supporting service delivery in a high-volume environment.
  • Guest Relations Coordinator / Front of House Supervisor

    FIVE Hotels & Resorts · 2025 — 2025
    Managed front-of-house operations in a Michelin-level, high-volume service setting. Handled reservation flow, seating coordination, and delivery of guest experiences. Coordinated communication across kitchen, service, and management teams to uphold VIP experience standards.
  • Guest Relations Supervisor / Operations Supervisor

    Le Yaca · 2021 — 2024
    Supervised front office and guest operations within luxury hospitality. Ensured operational continuity and guest experience consistency across departments while managing service workflows and VIP relationships.
  • Client Relations Associate / Retail Operations (Luxury Segment)

    Schutz Shoes · 2014 — 2021
    Delivered high-level client experiences in luxury retail environments, managing VIP relationships and coordinating showroom operations during commercial events to enhance client engagement.
  • Sales Supervisor / Store Operations Coordinator

    Nestlé Nespresso SA · 2013 — 2014
    Supervised store operations and team workflow, focusing on KPI alignment and service quality, while coordinating customer service delivery to maintain operational efficiency.
  • Sales Advisor / Luxury Retail Associate

    Ferragamo Spa · 2012 — 2013
    Provided personalized luxury client service to VIP customers, managing sales processes and special orders while maintaining brand standards in customer experience.

Skills & Expertise

Education

  • Master’s Degree in Human Resource Management & Organizational Development
    Sapienza University of Rome · 2021 — 2023
  • Bachelor’s Degree in Modern Languages & Cultures
    University of Turin · 2017 — 2020