Yvonne J.
Senior Sales and Marketing Manager
Open to offersNew to PlatformAbout
Yvonne J. is a seasoned Virtual Assistant and Sales Support Professional with over a decade of experience in administrative support, customer service, and executive assistance. Based in the Philippines, she has mastered the art of managing executive calendars and handling email communications, while effectively supporting business operations through CRM systems and lead generation. Yvonne's career highlights include her roles as a Lead Recruiter at a loss control company, where she adeptly sourced and generated leads, and as a Sales and Marketing Manager at JD Books, where she drove business visibility through lead generation and social media management. Her tenure in business process outsourcing spanned the healthcare, finance, and technology sectors, where she excelled in delivering superior customer support and technical troubleshooting. Yvonne holds a Bachelor of Science in Information Technology from Caraga State University, highlighting her robust technical background.
Experience
Lead Recruiter
Loss Control Company · 2025 — 2026Sourced and generated leads, while screening qualified candidates by utilizing LinkedIn Recruiter and Indeed. Coordinated interviews and managed recruitment schedules.Sales and Marketing Manager
JD Books · 2024 — 2025Generated leads through outbound outreach, networking, and market research. Managed customer inquiries and converted prospects into clients. Prepared proposals, quotations, contracts, and business presentations while building and managing Shopify store pages and product listings. Created social media content to enhance brand awareness and foster customer engagement. Maintained customer relationships through follow-ups and collaborated on sales and marketing strategies to boost business visibility.Recruitment Specialist (Part-Time)
LTD Pool · 2023 — 2025Engaged in sourcing and screening qualified candidates utilizing LinkedIn Recruiter and Indeed. Coordinated interviews and managed recruitment schedules.Virtual Assistant
Upwork · 2023 — 2024Managed executive calendars, appointments, meetings, and email correspondence. Provided customer support via phone, email, and live chat. Conducted lead generation, prospect research, and executed cold calling. Oversaw CRM systems and maintained customer records. Handled Shopify stores and customer inquiries while creating social media content. Assisted with administration in property management, supporting multiple clients and meeting deadlines.Customer Service Representative | Technical Support Representative | Sales Representative
Business Process Outsourcing (BPO) Companies · 2009 — 2023Delivered customer support across telecommunications, healthcare, finance, and technology sectors. Provided technical troubleshooting and resolved billing and account issues. Achieved and surpassed sales targets while recommending products and services. Maintained accurate customer records.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCaraga State University
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