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Zafer O. — Senior WordPress Technical Support Engineer from Türkiye

Zafer O.

Senior WordPress Technical Support Engineer

Türkiye 6+ years
Open to offersNew to Platform
Languages
EnglishTurkish
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About

Zafer O. is a seasoned Senior Technical Support Engineer with over two decades in the IT sector and more than ten years dedicated to WordPress. He has a robust capability in troubleshooting and debugging WordPress platforms, alongside expertise in performance optimization, hosting infrastructure, and security. Based in Istanbul, Zafer excels in root cause analysis and incident management, having resolved over 5,000 support tickets and 3,000 live chat requests with high customer satisfaction. His professional journey includes significant achievements at WPMU DEV, where he supported WordPress plugins, themes, and infrastructure, managing critical elements like DNS, CDN, Cloudflare, and caching configurations. Zafer's skills in PHP, JavaScript, Linux, and API integrations have been pivotal in delivering solutions across SaaS platforms and staging environments. Additionally, his role as an Expert Services Engineer allowed him to successfully complete over 100 performance optimization projects and enhance website Core Web Vitals.

Experience

  • Senior Technical Support Engineer / Technical Support Engineer

    WPMU DEV (Incsub) · 2020 — 2025
    Provided technical support for WordPress, addressing issues related to plugins, themes, hosting, and infrastructure. Handled over 5,000 support tickets and 3,000 live chat requests while maintaining high customer satisfaction. Debugged various issues including PHP, JavaScript, database, and server-side problems. Managed configurations for DNS, CDN, Cloudflare, caching, and hosting. Conducted root cause analysis and resolved incidents efficiently. Identified underlying causes of recurring issues to implement long-term solutions. Maintained high-quality responses in a fast-paced support setting, effectively communicated technical solutions to both customers and internal teams. Utilized WP-CLI, Linux, and cPanel/WHM, as well as worked in staging and SaaS-based environments in production workflows.

  • Freelance WordPress Developer & Support Specialist

    null · 2010 — 2020
    Provided WordPress development, support, troubleshooting, and optimization services. Managed hosting, DNS settings, migrations, and managed production environments. Resolved issues related to performance, security, and infrastructure. Collaborated with clients to understand their requirements and deliver customized technical solutions. Offered ongoing maintenance and support.

  • Expert Services Engineer

    WPMU DEV (Incsub)
    Executed over 100 projects focused on optimizing WordPress performance. Enhanced Core Web Vitals and decreased page load times for more than 100 WordPress websites. Undertook malware removal, performed security cleanups, and addressed vulnerabilities. Improved performance by optimizing caching, CDN, and database functionality.

  • Growth Analyst

    WPMU DEV (Incsub)
    Analyzed user behavior and performance metrics, created dashboards, and carried out A/B testing. Enhanced user experience and conversion rates.