Zaher T.
Senior Technical Writer
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Zaher T. is a seasoned Senior Technical Writer & Knowledge Manager based in Amman, Jordan, specializing in transforming complex technical information into clear and user-friendly content. With over five years of experience, Zaher has a proven track record in developing technical documentation, knowledge bases, and user guides for SaaS products and enterprise platforms. He collaborates closely with product, engineering, and support teams globally, particularly those based in the US and UK, to ensure accuracy and usability across all documentation. Zaher is proficient in using documentation tools like Confluence, focusing on emerging technologies and AI to enhance documentation processes. He has led initiatives such as the Dadan screen recording platform documentation which improved user engagement by reducing support tickets by 20%. Zaheer is knowledgeable in data analysis, AI technologies, and has crafted insightful content on AI, cloud computing, and cybersecurity, attracting over 100,000 readers. His expertise extends to SEO, CMS, and technical writing for both software and API documentation, making him an invaluable asset in the tech industry.
Experience
Senior Technical Writer and KB Manager
Link Solution (Dadan) · 2025 — PresentCreated end-user and API documentation for the Dadan Video Host and Screen Recorder platform, alongside blog posts and knowledge base management. Utilized data-driven strategies to enhance documentation workflows and content effectiveness.Technical Writer and Translator
Unikomm · 2024 — PresentProduced long, structured documentation for the ITIL ServiceNow platform tailored for significant Saudi clients such as Diriyah, Qiddiya, and Red Sea.Technical Writer and Translator
Maser Works · 2023 — 2024Translated technical proposals and documents from English to Arabic in the domains of Data Engineering and Governance for the Informatica Axon platform and similar.Technical Writer
Ela Group · 2022 — 2023Authored technical documentation and meeting reports for MW3 related to cybersecurity and supply chain software development, employing tools like Confluence and Gitbook. Collaborated with developers and business experts to ensure document quality.Data Analyst/Scientist Trainee
SHAI for AI · 2023 — PresentEngaged in data analysis tasks, applying skills in Python, data visualization, statistics, and exploratory data analysis (EDA) using Power BI.AI Writing Data Trainer for LLM Software
Invisible · 2022 — PresentFocused on training data for large language models (LLMs), utilizing skills in natural language processing (NLP) and technical writing to optimize conversational flow.Freelance AI and Data Content Writer
TechnologyAdvice · 2021 — 2022Crafted written content covering topics such as Cloud Computing, Artificial Intelligence, and Data Infrastructure, employing technical writing practices and Google Analytics.Freelance Content Writer
Sotor.com · 2019 — 2020Developed both long and short SEO-focused marketing content, including product-related articles and medical topics.History and Business Blogger and Analyst
My Blog · 2009 — 2019Authored blogs and analytical articles on political, historical, and business subjects for personal and other websites, focusing on strategic analysis and content writing.
Skills & Expertise
Education
- Diploma of Medical SciencesRadiology Medical Inst · — — 2004
- High School Certificate - ScientificAmman · — — 2001