Zarah J.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Zarah M. is a seasoned Customer Service Representative with extensive experience in the healthcare industry, gained from her tenure at The Results CX from 2019 to 2022 and again in 2025 to 2026. Specializing in member inquiries, she adeptly supports customers with plan benefits, claims, and account inquiries, as well as providing provider support and technical assistance. Zarah is well-versed in managing various healthcare plans, including Medicare Advantage and Prescription Drug Plans. Her technical proficiency includes eClinicalWorks, Salesforce, and ServiceNow. She holds an Associate Degree from AICS, completed in 2016, and a certification in HIPAA training. Known for her ability to swiftly learn new systems and deliver quality results, Zarah uses her strong organizational and problem-solving skills to enhance customer service outcomes. Her attention to detail and adaptability make her a valuable asset to any team, as she continues to thrive in the customer service domain.
Why hire me
Employers should hire me because I bring 3 years and 5 months of healthcare customer service experience, with strong skills in patient communication, appointment scheduling, insurance eligibility, documentation, and administrative support. I’m detail-oriented, organized, dependable, and comfortable working with healthcare systems and EMRs. I understand the importance of HIPAA compliance, accuracy, and protecting patient information. I’m also a fast learner who can adapt quickly to new workflows, payer portals, and company processes. I take ownership of my responsibilities, communicate professionally, and always aim to provide efficient and compassionate support to both patients and the healthcare team.
Experience
Customer Service Representative
The Results CX · 2025 — 2026Helped members with questions about medication coverage and assisted with coverage determination and appeals. Processed payments for customers through the Pay By Phone service. Provided support regarding ID cards and general account inquiries.Customer Service Representative
The Results CX · 2019 — 2022Assisted members with inquiries regarding their plan benefits, claims, prior authorization, ID cards, and general account support. Provided information on Medicare Advantage Plans and Medicare Prescription Drug Plans. Resolved issues related to claims, billing, and payments. Supported healthcare providers with questions about claims, authorizations, and eligibility. Offered technical assistance with online accounts and password resets.
Skills & Expertise
Education
- Associate DegreeAICS · 2014 — 2016
Photos
Interested in this professional?
Sign in as an employer to save this profile or invite Zarah J. to a job.
Sign in as an employer