Zendro
Mid-Level Customer Service Representative
Actively lookingNew to PlatformPortfolios
About
Zendro M. is a seasoned Customer Service Representative with over six years of experience specializing in customer support, appointment setting, and sales. His career has been distinguished by his work in both BPO and freelance environments, showcasing proficiency in managing inbound and outbound calls, email, and chat support. Zendro has demonstrated expertise in CRM management, contributing to enhanced client satisfaction and retention. Notably, at Lesson Pro, he improved client relationships through excellent support and proactive scheduling which boosted appointment completion rates. During his tenure at Clevercom, he increased appointment conversion rates by 50% by handling objections effectively. As a Sales Associate at Fusion BPO Services, he excelled by increasing sales performance by 75% using consultative selling techniques. His analytical skills were honed as a Credit Analyst at JPMorgan Chase, where he prepared detailed credit reports. Zendro's educational background includes a Bachelor of Science in Hotel and Restaurant Management from Western Mindanao State University.
Why hire me
You should hire me because I have around 5 years of experience in appointment setting and outbound calling, handling 120–150 calls daily. I’m skilled in lead qualification, objection handling, follow-ups, CRM management, and booking appointments. I’m persistent, coachable, reliable, and focused on delivering measurable results.
Experience
Appointment Setter / Customer Service Representative
Lesson Pro · 2023 — 2026Delivered responsive support through phone, email, chat, and CRM systems to enhance client satisfaction. Facilitated appointment completion by proactive scheduling and accurate documentation within the CRM. Addressed client concerns professionally, aiding in client retention efforts, and prepared necessary documentation and reports for administrative functions.Appointment Setter
Clevercom · 2023 — 2023Boosted appointment conversion rates by effectively handling objections during outbound calls. Kept detailed CRM records and documented customer interactions to ensure timely follow-ups.Sales Associate / Customer Service Representative
Fusion BPO Services · 2021 — 2023Achieved improved sales performance through a consultative selling approach. Ensured customer satisfaction by promptly resolving issues and maintaining precise account documentation.Credit Analyst
JPMorgan Chase · 2019 — 2020Compiled detailed credit reports and communicated credit decisions in a professional manner.Customer Service Analyst
Qualfon · 2018 — 2018Handled customer inquiries effectively while ensuring accurate record-keeping.Customer Service Representative / Technical Support
Teleperformance · 2018 — 2018Addressed technical issues and accurately documented support cases to facilitate resolution.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementWestern Mindanao State University · 2012 — 2016
Photos
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