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Zeynep T. — Mid-Level Talent Consultant from Türkiye

Zeynep T.

Mid-Level Talent Consultant

Türkiye 6+ years
Open to offersNew to Platform
Languages
EnglishTurkish
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About

Zeynep T. is a highly adaptable and multilingual professional with over a decade of experience in roles spanning support, coordination, and career consulting. Since January 2024, she has excelled as a Freelance Talent Consultant & Job Search Strategist, offering 1:1 coaching on personal branding and optimizing job search strategies using AI tools like Careerflow. She has curated extensive lists of niche career platforms to uncover remote opportunities, thus aiding professionals in transitioning to flexible remote jobs. From March 2017 to September 2023, Zeynep led as Head of Support at İdeal Corporate Services, where she effectively managed content optimization through SEO practices and multimedia content creation, ensuring enhanced brand engagement. Her previous role as a Customer Support Specialist at MYMG (Alibaba.com) allowed her to increase customer satisfaction through effective support and CRM tools management. Her technical proficiency spans advanced levels of Word, Excel, and PowerPoint, as well as intermediate SEO and Photoshop skills. Zeynep's educational background in International Relations from Bilgi University further augments her global perspective and engagement with diverse teams.

Experience

  • Freelance Talent Consultant & Job Search Strategist

    Self-Employed · 2024 — Present
    Provided 1:1 coaching to job seekers on personal branding, LinkedIn optimization, and search methods to enhance recruiter engagement. Developed Boolean-based job search strategies utilizing AI tools such as Careerflow. Compiled a masterlist of over 130 niche and mainstream career platforms, mobile apps, and hidden job communities like Telegram and WhatsApp to uncover remote opportunities. Conducted research on global platforms to aid in a prototype AI-powered job search engine project. Offered guidance on identifying remote-first roles across IT and Non-IT sectors to align with employer hiring trends. Assisted early-career and mid-career professionals in transitioning to flexible, remote jobs through customized roadmaps.

  • Head of Support

    İdeal Corporate Services (İdealkoç) · 2017 — 2023
    Handled customer inquiries efficiently through email and phone communication. Enhanced website content by applying comprehensive SEO practices to improve search engine rankings. Developed and managed multimedia content for social media campaigns to boost brand engagement. Conducted lead generation and performed market analysis to spot business opportunities. Managed accurate billing processes, customer payments, and proactively addressed client concerns. Worked collaboratively across teams to resolve customer issues and elevate satisfaction levels.

  • Customer Support Specialist

    MYMG (Alibaba.com) · 2011 — 2016
    Delivered pre-sales and post-sales support to Alibaba.com members via training sessions, live chat, phone, and email. Ensured customer satisfaction and retention by assisting with account management. Addressed and resolved customer issues, contributing to a decrease in complaints and an increase in satisfaction. Managed customer interactions and transactions through CRM tools.

  • Corporate Reputation Manager

    The Uniclub (Coca-Cola) · 2007 — 2008
    Monitored online media for mentions of Coca-Cola, generating comprehensive reports. Actively engaged in social media interactions to protect and manage brand reputation. Created new topics and discussions related to Coca-Cola to enhance brand awareness and increase website traffic.

  • Internet Sales Coordinator

    Gecem Çamaşırları · 2006 — 2006
    Identified and qualified potential customers through market research. Communicated with international clients via email and phone calls. Oversaw the sample sending process to ensure timely delivery and accurate tracking.

  • Content Coordinator

    İdeal Bilişim Teknolojileri (idealpazar) · 2002 — 2005
    Produced SEO-optimized content for product pages and website information. Promoted the website while analyzing visitor data and sales rates. Managed tasks related to order fulfillment, invoicing, and graphic/web design. Performed data entry for e-commerce product content.

Skills & Expertise

Ruby on Rails DeveloperTalent AcquisitionGrammarlyHR Generalist

Education

  • Bachelor's Degree in International Relations
    Bilgi University · 1996 — 2000
  • High School Diploma
    Kadıköy Anatolian High School · 1992 — 1995