Zharmayne R.

Zharmayne A. is a seasoned professional in the BPO industry, specializing in quality assurance and performance evaluation. With over a decade of experience, she currently serves as a Quality Analyst at DoorDash through TTEC, where she plays a crucial role in assessing agent performance and providing valuable feedback to enhance customer handling and service quality. Previously, she worked as a Customer Service Representative, excelling in resolving customer issues with empathy. Her tenure at Choice Hotels involved managing high-volume calls and promoting membership programs. Zharmayne is skilled in leveraging tools like Observe.AI, ChatGPT, Microsoft Copilot, and Microsoft Office for data-driven insights and performance enhancement. She holds a Lean Six Sigma White Belt certification, underscoring her commitment to continuous improvement and operational efficiency. Her educational background includes a BS in Architecture from Adamson University.