Zorayda A.

Zorayda A. is a seasoned Healthcare Virtual Assistant with a background in Physical Therapy and over a decade of experience in customer service and administrative coordination. At Bytes Internet Communication Services, Inc., and Concentrix, she served as an Operational Specialist, where she excelled in optimizing processes for job order preparation and documentation accuracy. Her role encompassed organizing client information through Google Drive and enhancing operational efficiency via collaboration with internal teams to ensure seamless service delivery. Zorayda is proficient in handling high-volume inquiries, resolving customer issues, and maintaining precise CRM documentation. Her skills extend to the healthcare domain, including Electronic Health Records (EHR) management, HIPAA compliance, and medical terminology. She is adept at utilizing Microsoft Office and Google Workspace, delivering detail-oriented administrative support that enhances patient care. Additionally, she has received training in appointment scheduling, insurance verification, and revenue cycle management, demonstrating her versatility in healthcare administration.