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Zybell S. — Mid-Level Logistics Coordinator from Philippines

Zybell S.

Mid-Level Logistics Coordinator

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishItalian
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About

Zybell A. is a versatile logistics and customer service professional with a rich background in the technology, merchandise, and perishable industries. As a Router, she has specialized in product routing, dispatch, and scheduling, focusing on client-based reporting and ensuring compliance with U.S. standards. She is adept at coordinating high-volume, seasonal, and time-sensitive shipments, optimizing transportation routes, and managing logistics challenges through effective communication. Zybell has also delivered exceptional technical and customer support for a major U.S. telecommunications company, resolving complex issues and enhancing customer experiences. Her proficiency includes data analysis using tools like Excel and Google Sheets, and advanced software such as Amazon and Walmart systems. She holds a Bachelor of Science in Tourism and Hospitality Management from Davao del Norte State University.

Experience

  • Router/ Scheduler/ Data Entry

    Cubework PH - UNIS · 2024 — 2026
    Optimized transportation routes and managed both inbound and outbound shipments to guarantee timely pickups and deliveries, along with accurate data management in TMS/WMS systems. Resolved logistical and scheduling difficulties through effective communication with carriers, vendors, and customers to maintain efficient operations. Provided exceptional customer service by addressing inquiries, processing orders swiftly, and creating customized logistics solutions in collaboration with clients and internal teams. Conducted data entry and managed records accurately, upholding precise shipment, routing, and client information across various logistics systems to support operational integrity.
  • Customer Service/ Technical Support

    Alorica Philippines · 2021 — 2024
    Provided comprehensive technical and customer support for U.S.-based telecommunications clients by troubleshooting issues related to internet, phone, and cable services, ensuring prompt resolutions and customer satisfaction. Addressed high volumes of inbound calls while demonstrating empathy, professionalism, and accuracy in resolving billing, connectivity, and account issues, consistently achieving performance and quality benchmarks.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Hospitality and Management
    Davao del Norte State University