Customer Service agent

About the Role: We are looking for a dedicated, proactive, and English-proficient Customer Service & Operations Specialist based in the Philippines. We are not just looking for someone to answer emails; we are looking for a team member who takes ownership, communicates effectively with our suppliers, and helps us optimize our daily operations.

Key Responsibilities:

• Customer Support Mastery: Handling daily customer inquiries via email (Gorgias/Zendesk) with a focus on high satisfaction and revenue retention (turning refunds into reshipments).
• Supplier Communication: Acting as the bridge between the store and our suppliers. You will follow up on delayed orders, verify tracking numbers, and resolve product quality issues directly with the agent.
• Dispute Management: Managing PayPal and Stripe disputes to protect the business's merchant health.

Requirements:

• Location: Must be based in the Philippines.
• Experience: Proven experience in Shopify Dropshipping and Customer Support is a must.
• Proactivity: You don't wait for instructions; you see a problem and suggest a solution.
• English Skills: Exceptional written English (friendly, professional, and empathetic).
• Tools: Familiarity with Shopify, Gorgias, and Slack/WhatsApp for supplier communication.

What We Offer:

• Rate: $4 - $6 per hour (depending on experience and proactivity).
• Stability: A long-term, full-time position in a growing business.
• Support: A clear system and a manager who values your input.

We offer performance-based bonuses for proactive team members who help reduce refunds and maintain high store ratings.

How to Apply: If you are the proactive person we are looking for, please send your CV and a brief cover letter explaining your experience with supplier communication.

Important: To prove you have read this entire job post, please include the number "8822" at the very top of your application. Applications without this number will be automatically ignored.