Role snapshot
- Title:Customer Support Specialist
- Pay: Negotiable
- Type: Part-time
- Mode: Remote
- Country:PH
About the role
Join our team as a Customer Support Specialist and enjoy the flexibility of a Remote work environment! You'll play a vital role in assisting customers with their orders, returns, and product inquiries through chat and email. As the voice of Brightwave, your impact will resonate with thousands of shoppers.
Responsibilities
- Provide exceptional support to customers via chat and email, addressing inquiries related to orders, returns, and products.
- Maintain a high level of empathy and professionalism while managing and resolving customer issues.
- Handle over 50 support tickets per day efficiently, ensuring timely responses and solutions.
Requirements
- Excellent written communication skills to convey information clearly and effectively.
- Strong sense of empathy to understand customer needs and provide personalized assistance.
- Proven ability to manage a high volume of tickets, demonstrating efficiency and problem-solving skills.
Details
- Work Mode: Remote
- Salary: Negotiable
- Job Type: Part-time
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