E-Commerce Virtual Assistant for Whatnot, Customer Support, Reviews & Admin

Job Overview:

We are looking for a reliable, detail-oriented Virtual Assistant to help support our growing online resale business. This role includes customer service, Whatnot live sale support, post-order issue resolution, review management, light accounting/admin work, and listing/show preparation.

We need someone proactive, organized, and comfortable handling a variety of tasks. If you are a strong communicator, quick learner, and good with systems, this could be a long-term role.

Main Responsibilities:

• Support live Whatnot shows by typing out item sizes and details in the stream chat
• Help prepare listings and shows before they go live
• Upload product photos and fill in listing details
• Use AI tools to help generate keyword-rich product titles
• Assist with pre-bids / buy-it-now setup and listing organization
• Respond to customer questions about:
• tracking
• delayed shipments
• damaged or dirty items
• order issues
• general product concerns
• Process refunds, returns, and return labels when needed
• Handle negative reviews professionally and try to resolve customer issues
• Follow up with customers after orders to encourage positive reviews and repeat purchases
• Provide light admin/accounting support as needed
• Help keep backend operations organized and efficient

Ideal Candidate:

• Has experience in e-commerce, customer support, or virtual assistant work
• Strong written English and can communicate clearly and professionally
• Comfortable dealing with upset customers and solving problems calmly
• Very detail-oriented and organized
• Familiar with Whatnot, Dropbox, Google Sheets, or similar tools
• Comfortable using AI tools like ChatGPT for titles, messaging, and workflow support
• Can work independently and follow instructions well
• Bonus if you have experience with online reselling, live selling, or review management

What We’re Looking For in Personality:

• Responsive
• Trustworthy
• Resourceful
• Efficient
• Positive attitude
• Takes ownership of tasks

Work Type:

• Part-time to start, with potential to grow into full-time
• Long-term preferred
• Flexible hours, but availability during or around live shows is a plus

To Apply:

Please send:

1. A short introduction about yourself
2. Your experience with e-commerce or customer service
3. Any tools/platforms you’ve used
4. Your internet speed and computer setup
5. Your hourly rate
6. The word STREAMLINE in your application so we know you read this fully