Email & Chat Support Representative

We’re looking for someone who is great with written communication and genuinely enjoys helping people. As our Email & Chat Support Representative, you’ll be the person users reach out to when they have questions, need guidance, or run into an issue.

Most of your day will be spent responding to email and live chat messages, helping users understand the platform, and making sure they leave the conversation feeling supported.

What You’ll Be Doing

• Respond to user inquiries via email and live chat
• Help users with account questions, platform navigation, and general support
• Troubleshoot basic issues and guide users toward solutions
• Escalate more complex problems to the appropriate team when needed
• Keep notes on conversations so issues can be tracked and improved
• Help us identify common user questions so we can make the platform better

What We’re Looking For

• Excellent written English
• Someone who is patient, clear, and friendly in written communication
• Strong attention to detail
• Ability to stay organized and manage multiple conversations
• Comfortable working remotely and independently
• Previous support or VA experience is helpful but not required

This Role is Great For Someone Who

• Enjoys helping people solve problems
• Likes writing and communicating clearly
• Takes pride in doing work properly
• Wants to grow in customer/user support or operations

Important

We value effort and reliability. If you tend to disappear, miss messages, or respond with one-line answers, this role will not be a good fit.

But if you're someone who takes responsibility, communicates clearly, and cares about doing good work, you'll do very well here.

Compensation

Competitive pay based on experience and performance.

How to Apply

To make sure you actually read this post, please include the word “OJHero” in the first line of your application. Applications that ignore this step will not be reviewed.