NEMT Virtual Assistant

What You'll Do

About Us

UDO Transport LLC is a start-up based in Raleigh, NC, dedicated to providing dependable non-emergency medical transportation (NEMT) and courier services to individuals across the Raleigh-Durham region. We transport seniors, patients with mobility challenges, and individuals with complex medical needs — with a mission rooted in safety, dignity, and reliability.

As we grow, we're building a lean, remote-friendly team to help us scale our operations and continue delivering exceptional service to our clients and partners.

The Role

We're looking for a proactive, organized, and communicative Virtual Assistant to support our daily operations and help us grow. You'll work closely with our founder and team to handle a wide range of administrative, customer-facing, and marketing tasks. This is a great opportunity to grow with a purpose-driven company in the healthcare transportation space.

Responsibilities

Client & Communication Support

• Respond to incoming emails and client inquiries promptly and professionally

• Answer inbound calls and make outbound calls to clients, partners, and facilities

• Represent UDO Transport with a warm, professional tone in all communications

Business Development

• Research and reach out to healthcare facilities, clinics, assisted living communities, and home health agencies for potential partnership opportunities

• Track outreach efforts and follow up consistently

Scheduling & Coordination

• Schedule and confirm client appointments and transportation pickups

• Coordinate with drivers to ensure timely, accurate delivery and pickup

• Monitor and track deliveries, providing updates as needed

Administrative & Records

• Maintain organized client records and operational data

• Perform accurate data entry and manage documentation

• Support general administrative tasks as assigned

Marketing & Social Media

• Manage and post content across social media platforms (Facebook, Instagram, LinkedIn, etc.)

• Assist with marketing campaigns, email outreach, and promotional content

• Conduct market research and compile reports on competitors, trends, or leads

Website & SEO

• Assist with basic website updates and content management (WordPress)

• Support SEO efforts including keyword research, content updates, and performance tracking

Ideal Candidate

• Excellent written and verbal English communication skills — you will be client-facing

• Proficient in Google Workspace (Gmail, Google Docs, Sheets, Calendar, Drive)

• Familiar with WordPress for basic website edits and updates

• Organized, self-motivated, and dependable — you manage your time well and follow through without being micromanaged

• Previous VA or customer service experience is required

• Experience in healthcare, medical transportation, or a related field is a plus (but not required)

• Comfortable making and receiving calls in English

What We Offer

• Fully remote, flexible work environment

• Opportunity to grow with a mission-driven start-up

• Consistent, ongoing work (not project-based)

• Supportive, collaborative team culture

• Competitive compensation (based on experience and location)
• 
  

Details

• Work Mode: Remote
• Salary: $2.5-$3/hr
• Job Type: Part-time